Summary
Overview
Work History
Education
Skills
References
Timeline
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Rachael Zappacosta

Rachael Zappacosta

Philadelphia,PA

Summary

Experienced bartender bringing enthusiasm, dedication, and exceptional work ethic with extensive knowledge of the service industry. Skilled at mixing unique cocktails for customers in a fast paced environment. Passionate about enhancing the guest experience.

Overview

9
9
years of professional experience

Work History

Head Bartender

Sabrina's Cafe
05.2022 - 08.2024
  • Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Collaborated with management to create seasonal cocktail menus, driving sales and offering fresh options for guests.
  • Prepared alcoholic and non-alcoholic specialty drinks and espresso beverages for bar and table patrons.
  • Created social media posts to highlight the bar program. Appeared on Fox 29's "Kelly Drives" to promote the restaurant.

Bartender/Server

McCormick & Schmicks Seafood and Steaks
02.2017 - 04.2022
  • Held multiple job codes therefore able to fill in any position proving invaluable to management.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Set up bar and served for special events and private parties
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Excelled during high volume happy hours.

Bartender/Server

Harvest Seasonal Grill & Wine Bar
11.2015 - 01.2017
  • Provided exceptional guest service in a fine dining atmosphere
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.

Education

Associate of Arts - Communications

Community College of Philadelphia
Philadelphia, PA
2006

Skills

  • Staff Training and Supervision
  • Responsible Alcohol Service
  • Health codes compliance
  • Cash handling expertise
  • Attentive service
  • POS System proficiency- Aloha, Toast, OpenTable
  • Social Media Marketing

References

Available upon request

Timeline

Head Bartender

Sabrina's Cafe
05.2022 - 08.2024

Bartender/Server

McCormick & Schmicks Seafood and Steaks
02.2017 - 04.2022

Bartender/Server

Harvest Seasonal Grill & Wine Bar
11.2015 - 01.2017

Associate of Arts - Communications

Community College of Philadelphia

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Rachael Zappacosta