Sebastian Guerrero
Orlando,FL
Summary
At Jaleo by Jose Andres, I excelled in delivering exceptional customer service and mastering POS systems, showcasing my hospitality service expertise and strong multitasking abilities. My proactive approach in resolving complaints and enhancing guest experiences underlines my commitment to maintaining high cleanliness standards and service prioritization, contributing significantly to the establishment's positive reputation.
Overview
2
2
years of professional experience
Work History
Server and Food Runner
Jaleo by Jose Andres
01.2023 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
Associate of Science - Computer Programming
Valencia College
Orlando, FLHigh School Diploma -
Liceo Los Robles
Maracaibo, Venezuela06-2021
Skills
- Exceptional customer service
- Hospitality service
- Positive and professional
- Cleanliness standards
- Service prioritization
- Multitasking
- Front-of-house display creation
- Table setting knowledge
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Server and Food Runner
Jaleo by Jose Andres
01.2023 - Current
Associate of Science - Computer Programming
Valencia College
High School Diploma -
Liceo Los Robles
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