Sebastian Jovine Roman
Orlando,FL
Summary
Dedicated hospitality worker with a focus on customer education and staff development. Known for resolving guest issues promptly and optimizing service workflows. Achievements include significant improvements in service delivery and guest feedback scores.
Overview
1
1
Language
1
1
Certification
5
5
years of professional experience
Work History
Barista
Loews Portofino Bay
Orlando, Florida
02.2026 - Current
Food and Beverage Supervisor
Loews Helios Grand Hotel
Orlando, Florida
03.2025 - 02.2026
- Trained and mentored staff on service standards and operational procedures.
- Coordinated inventory management and ordered supplies for restaurant efficiency.
- Ensured compliance with health and safety regulations in all dining areas.
- Developed staff schedules to optimize service during peak hours.
- Resolved guest complaints promptly to maintain high service quality.
- Monitored dining area cleanliness and setup for special events and functions.
- Audited cash drawers at the end of each shift to verify accuracy of transactions.
- Trained new hires in proper food handling techniques and safety regulations.
- Reviewed weekly sales reports to identify trends in sales volume for menu items.
- Ordered supplies from vendors on a regular basis according to established guidelines.
- Provided ongoing coaching and mentoring for employees in order to improve their job performance.
Barista
Foxtail
Windermere, Florida
06.2023 - 03.2025
- Assisted in managing inventory levels of coffee supplies and pastries daily.
- Educated customers about menu options, promoting new drinks and specials effectively.
- Prepared and served coffee, espresso drinks, and teas.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Barista
Capital One Cafe
08.2022 - 05.2023
- Prepared high-quality coffee and beverage orders for customers promptly.
- Maintained cleanliness and organization of the cafe environment throughout shifts.
- Operated espresso machines and other coffee equipment efficiently and safely.
- Handled cash transactions accurately while processing customer payments swiftly.
Lead Costumer Service Associate
Wawa
Paoli, Pennsylvania
06.2021 - 08.2022
- Supervised daily operations in fast-paced customer service environment.
- Trained new associates on customer service protocols and company standards.
- Resolved customer inquiries and complaints to ensure satisfaction.
- Implemented process improvements to enhance service efficiency and speed.
- Monitored inventory levels and assisted with stock replenishment as needed.
Education
Bachelor of Science - Astronomy
Pennsylvania State University
University Park, PA05-2024
Associate of Science - Astrophysics
Delaware County Community College
Media, PA05-2022
Skills
- Customer education
- Inventory management
- Health compliance
- Cash handling
- Service efficiency
- Staff training
- Team leadership
- Attention to detail
- Time management
- Problem solving
- Coaching and mentoring
- Decision-making
- Hospitality and accommodation
- Problem-solving
- POS systems
- Microsoft office
- Microsoft Word
- Micros
- Bilingual
Languages
Spanish
Native/ Bilingual
Certification
- ServSafe
Timeline
Barista
Loews Portofino Bay
02.2026 - Current
Food and Beverage Supervisor
Loews Helios Grand Hotel
03.2025 - 02.2026
Barista
Foxtail
06.2023 - 03.2025
Barista
Capital One Cafe
08.2022 - 05.2023
Lead Costumer Service Associate
Wawa
06.2021 - 08.2022
Bachelor of Science - Astronomy
Pennsylvania State University
Associate of Science - Astrophysics
Delaware County Community College