Sebastian Lasher
Syracuse,NY
Summary
Dynamic professional with extensive experience in business administration and customer service across multiple industries. Proven expertise in financial collection and records management, complemented by strong team leadership skills. Skilled in enhancing operational efficiency and fostering positive patient and customer experiences through effective communication and problem-solving. Additionally, a strong background in athletic coaching and athlete development, both as a former collegiate athlete and coach.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Store Associate
Alfieri's Wine and Liquor
08.2025 - Current
- Operated point-of-sale system for transactions and customer service.
- Managed inventory levels, ensuring stock availability and organization.
- Educated customers on product features, origins, and pairings.
- Maintained cleanliness and organization of store displays and shelves.
Insurance Coordinator
Syracuse Family Dental, PLLC
09.2025 - 04.2026
- Oversaw patient accounts and communicated with insurance entities to resolve billed claims.
- Verified and entered dental insurance benefits to ensure accurate patient coverage and billing.
- Assisted with patient scheduling and staff supervision to streamline office operations.
Dental Office Manager
Syracuse Family Dental, PLLC
04.2025 - 09.2025
- Supervised business and clinical teams to foster a positive working environment.
- Supported staff by managing medical providers' schedules and optimizing office and care area efficiency.
- Managed daily operations of dental office and coordinated staff schedules.
- Facilitated communication between patients and dental professionals effectively.
Front Office Lead
Empire Dermatology, PLLC
11.2023 - 04.2025
- Supervised front office staff in verifying insurance information, scheduling appointments, and collecting financial information to ensure smooth operations.
- Supported scheduling staff in managing schedules for multiple medical providers to optimize appointment availability.
- Coordinated patient check-ins and verified insurance information efficiently.
Patient Service Representative
Empire Dermatology, PLLC
07.2023 - 11.2023
- Supported managerial staff through various administrative tasks.
- Verified insurance information and updated patient records with clinical and non-clinical information, managed phone inquiries, and relayed messages to managerial staff.
- Assisted patients with appointment scheduling and confirmation processes.
- Managed patient records using electronic health record systems.
- Coordinated insurance verification and eligibility checks for services.
Patient Care Technician
Dialysis Clinic, Inc. (University Dialysis at Oswego)
11.2022 - 07.2023
- Conducted dialysis treatments for patients with renal disease and collected lab samples for timely processing and shipping.
- Prepared and maintained dialysis equipment and ensured proper sanitation protocols.
Unit Clerk
Dialysis Clinic, Inc. (University Dialysis at Oswego)
07.2022 - 11.2022
- Supported clinic operations for managerial staff, processed lab samples, and prepared specimens for shipping.
- Managed patient records and documentation for efficient clinic operations.
- Assisted in maintaining inventory of medical supplies and equipment.
Campus Recreation and Fitness Intern
State University of New York at Oswego (SUNY Oswego)
01.2022 - 05.2022
- Supported executive staff in promoting and facilitating recreational events and programs for SUNY Oswego Campus Recreation & Fitness Department, enhancing community engagement and participation.
- Created graphics and promotional materials to market recreational programs and created surveys to measure the effectiveness of the program and promotion for events.
Lifeguard/Swim Instructor (Lockport Community Pool)
City of Lockport
06.2018 - 08.2021
- Instructed swimmers of all ages in swimming techniques, promoting water safety and skill development.
- Supervised the pool area while maintaining a safe environment for patrons to enjoy.
- Assisted supervisory staff in maintaining pool area, ensuring safety and cleanliness for all patrons.
Lifeguard/Swim Instructor
YMCA Buffalo Niagara
03.2016 - 08.2019
- Instructed swimmers of all ages in swimming techniques, promoting water safety and skill development.
- Supervised the pool area while maintaining a safe environment for patrons to enjoy.
- Assisted supervisory staff in maintaining pool area, ensuring safety and cleanliness for all patrons.
Education
B.S. - Wellness Management, Athletic Coaching, Psychology
State University of New York at Oswego
Oswego, NY05-2022
Architecture And Art, Exercise Science
Norwich University
Northfield, VT05-2019
High School Diploma - Advanced Regents Diploma with Honors and Mastery in Science
Lockport High School
Lockport, NY06-2018
Skills
- Team leadership and supervision
- Financial collection and records management
- Payment processing and reconciliation
- Inventory management
- Customer-oriented service across multiple industries
- Athletic performance training and coaching
- Point-of-sale operation
Certification
- NYS (PCL) Coaching Certification - Swimming & Diving
Volunteer Experience
- Volunteer Assistant Swimming & Diving Coach, SUNY Oswego, 08/01/22 - Present
- Special Olympics Vermont Volunteer, 04/01/19
- Harley Davidson Michael Zemanek Memorial Cookout Volunteer, 09/01/18
Awards
- New York Boys' State Delegate (Sikora Post), Honorary Recognition by the Niagara County Legislature, 05/01/17
- Psi Chi International Honor Society Inductee, Spring 2022
- Eta Sigma Gamma (ESG) National Honor Society Inductee
- President's List (SUNY Oswego), Fall 2020
- Dean's List (SUNY Oswego), Fall 2019/Spring 2020/Spring 2021
- Dean's List (Norwich University), Fall 2018/Spring 2019
- Allan Nason Poetry Prize Award Winner, Spring 2019
Clubs Organizations Affiliations
- Psi Chi International Psychology Honor Society, Member, 04/2022 - Present
- Eta Sigma Gamma (ESG) National Health Honor Society, Member, 05/2021 - Present
- Student Athletic Advisory Committee (SAAC), Member, 05/2020 - 05/2022
- Varsity Collegiate Swimming (SUNY Oswego), Member (Captain 2021-2022 season), 08/01/2019 - 05/2022
- STAR Swimming Club, Member, 05/2021 -08/2021
- Town of Tonawanda Titans Swim Club, Member, 05/2019 - 08/2021
- Varsity Collegiate Swimming (Norwich University), Member, 08/2018 - 05/2019
Timeline
Insurance Coordinator
Syracuse Family Dental, PLLC
09.2025 - 04.2026
Store Associate
Alfieri's Wine and Liquor
08.2025 - Current
Dental Office Manager
Syracuse Family Dental, PLLC
04.2025 - 09.2025
Front Office Lead
Empire Dermatology, PLLC
11.2023 - 04.2025
Patient Service Representative
Empire Dermatology, PLLC
07.2023 - 11.2023
Patient Care Technician
Dialysis Clinic, Inc. (University Dialysis at Oswego)
11.2022 - 07.2023
Unit Clerk
Dialysis Clinic, Inc. (University Dialysis at Oswego)
07.2022 - 11.2022
Campus Recreation and Fitness Intern
State University of New York at Oswego (SUNY Oswego)
01.2022 - 05.2022
Lifeguard/Swim Instructor (Lockport Community Pool)
City of Lockport
06.2018 - 08.2021
Lifeguard/Swim Instructor
YMCA Buffalo Niagara
03.2016 - 08.2019
B.S. - Wellness Management, Athletic Coaching, Psychology
State University of New York at Oswego
Architecture And Art, Exercise Science
Norwich University
High School Diploma - Advanced Regents Diploma with Honors and Mastery in Science
Lockport High School