Sebastian Lora
Miami,FL
Summary
Customer Service Office Staff Member I am known for having a strong work ethic and greatly respect and cherish customer feedback. I'm sometimes a front-end coordinator and I am tasked with making sure my staff are working productively and that our customers have a great experience in our store. I deeply stand by my ethics and integrity and for doing so I am great at listening and following company protocols.
Overview
3
3
years of professional experience
Work History
Customer Service Office Staff Member
Publix
Miami, FL
06.2021 - Current
- Answered customer inquiries and provided accurate and timely solutions.
- Assisted customers with product selection, ordering, returns, refunds, and exchanges.
- Provided information on products and services to customers over the phone or in person.
- Greeted customers upon arrival in store and directed them to appropriate departments for assistance.
- Resolved customer complaints promptly and professionally.
- Processed payments using cash registers or point of sale systems.
- Utilized problem-solving skills to resolve customer disputes efficiently.
- Performed daily opening and closing procedures according to established guidelines.
- Assisted in training new staff members on company protocols related to customer service.
- Collected deposits or payments and arranged for billing.
- Front-end coordinator.
- Counting various registers, making sure no money was gained or lost.
Education
Bachelor of Science - Criminal Justice
Florida International University
Miami, FL04-2026
Associate of Arts - Criminal Justice
Miami Dade College
Miami, FL04-2024
Skills
- Strong Work Ethic
- Customer Service
- High-energy attitude
- Calm and Professional Under Pressure
- Problem-solving skills
- Teamwork skills
Languages
English
Native/ Bilingual
Spanish
Full Professional
Timeline
Customer Service Office Staff Member
Publix
06.2021 - Current
Bachelor of Science - Criminal Justice
Florida International University
Associate of Arts - Criminal Justice
Miami Dade College
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