Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Sebastian Montoya

Lawrenceville,GA

Summary

Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Service Advisor

Cnc Auto Service
03.2024 - Current
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Examined service history and provided initial inspection of vehicle to identify issues.
  • Organized documentation for new sales, warranties and service program sign-ups to provide proof of transaction.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Team Member

Chick-fil-A
06.2021 - 05.2023
  • Developed strong cooperative relationships with coworkers and managers.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Operated register to process payments and collect cash payment for order totals.
  • Assisted with inventory counts and stocking of merchandise.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Helped meet changing demands by recommending improvements to business systems or procedures.

Education

No Degree - Applied Science

Georgia Piedmont Technical College
Clarkston, GA
05.2026

High School Diploma -

Discovery High School
Lawrenceville, GA
05.2023

Skills

  • Technical Support
  • Customer Retention
  • Price Quoting
  • Computer Skills
  • Cost Estimation
  • Service Recommendations
  • Documentation And Reporting
  • Customer Service
  • Excellent Communication
  • Multitasking and Organization
  • Complaint resolution

Certification

Microsoft Word Certified

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Service Advisor

Cnc Auto Service
03.2024 - Current

Team Member

Chick-fil-A
06.2021 - 05.2023

No Degree - Applied Science

Georgia Piedmont Technical College

High School Diploma -

Discovery High School

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Sebastian Montoya