Sebastian Montoya
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
6
6
years of professional experience
Work History
Security Officer
P and G Security
06.2024 - Current
- Led security team, ensuring adherence to safety protocols and procedures.
- Developed and implemented strategies to improve site safety.
- Trained new hires on security policies and emergency response.
- Conducted regular risk assessments, identifying areas for improvement.
- Coordinated with law enforcement during incidents requiring intervention.
- Managed access control systems, enhancing facility security measures.
- Monitored surveillance equipment to ensure comprehensive coverage.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
Computer Repair Technician
National Guard
05.2019 - 05.2025
- Checked in computers and performed diagnostics for repair.
- Updated or installed software for customers to ensure computer efficiency.
- Performed inventories on computers and computer repair equipment.
- Trained users to operate and manage hardware and software.
- Identified hardware issues caused by component failures using approved diagnostic tools.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Built and repaired NVG's, VSATs, JBC's computers according to schedule.
- Installed computers and other devices individually and across networks, testing connections to support proper functioning.
- Detected and corrected error messages within software and hardware reporting systems.
- Troubleshot devices to identify and solve issues with hardware or software performance.
- Performed functionality testing on various systems and applications to confirm suspected faults and malfunctions.
- Diagnosed and determined system issues to route for repair.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
- Diagnosed and repaired hardware and software issues in diverse computer systems.
- Conducted preventative maintenance to enhance system performance and reliability.
- Trained junior technicians on troubleshooting techniques and repair procedures.
Customer Service Associate
Lowe's
08.2021 - 04.2023
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Educated customers on special pricing opportunities and company offerings.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Followed policies and procedures to meet or exceed established performance requirements.
- Explained benefits, features and recommendations to maximize client retention.
- Improved customer service wait times to mitigate complaints.
- Consulted with customers regarding needs and addressed concerns.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Maintained customer privacy and protected company operations by keeping information private and confidential.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Relayed customer feedback to cross-functional teams to improve products and services.
- Performed needs analysis and presented options based on findings to help customers make decisions.
Security Guard
National Guard
08.2020 - 09.2020
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Guarded restricted areas to prevent unauthorized entry.
Freight Team Associate
Home Depot
07.2020 - 09.2020
- Assisted with unloading incoming deliveries and loading outgoing shipments manually and with use of dollies and carts.
- Reviewed labeling and stocking of on-shelf inventory to verify correct pricing and content information displayed to customers.
- Transported pallets of inventory items using forklift, observing safety rules in operating heavy equipment.
- Received freight shipments at loading dock and ground-level bays, guiding truck drivers to doorways, installing ramps and providing dollies when necessary.
- Managed organization and product flow through stockroom areas, designating areas for various inventory types to optimize ease and economy of transportation.
- Eliminated safety hazards in loading and work areas, removed physical obstructions to truck access and identified slick or icy surfaces and precarious stacking or positioning.
- Inspected packaging on outgoing shipments, protecting items by verifying sufficiency of padding and plastic wrapping for anticipated road and weather conditions.
- Pulled, packed and converted orders for shipment with computer-generated work orders.
- Transported freights using forklifts, pallet jacks and reach trucks.
- Scanned and documented freights and assigned appropriate marking labels with identifying information.
- Verified loads against shipping papers, noting in writing any overages, shortages or damages.
- Used boards and pallets to stack freight at designated locations.
- Assisted in training new warehouse employees.
Education
94F Computer Detection System Repair School
Fort Gordon
04.2020
High School Diploma -
East Anchorage High School
05.2019
Skills
- Data Entry and Maintenance
- Multitasking and Prioritization
- Problem Resolution
- Quality Assurance
- Project Management
- Software Troubleshooting
- Excellent Attention to Detail
- Computer Skills
- Time Management
- Computer Proficiency
- Teamwork and Collaboration
- Report writing
- Security guard license
- General security
- Relationship building and management
Army Achievement Medal
(As stated in award)
"For outstanding achievement while attending xCTC, Annual Training 2022 with the 1-297th Infantry Battalion. SPC Sebastian A Montoya's leadership, hard work, and dedication contributed to a successful Annual Training. His professionalism is in keeping with the finest traditions of military service and reflects great credit upon himself, the 1-297th Infantry Battalion, the Alaska Army National Guard, and the United States Army."
Timeline
Security Officer
P and G Security
06.2024 - Current
Customer Service Associate
Lowe's
08.2021 - 04.2023
Security Guard
National Guard
08.2020 - 09.2020
Freight Team Associate
Home Depot
07.2020 - 09.2020
Computer Repair Technician
National Guard
05.2019 - 05.2025
High School Diploma -
East Anchorage High School
94F Computer Detection System Repair School
Fort Gordon
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