Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sebastian Peraza

Layton,UT

Summary

Experienced with managing diverse teams and optimizing departmental operations. Utilizes leadership and strategic planning skills to improve efficiency and team performance. Track record of fostering collaboration and achieving organizational objectives.

Overview

12
12
years of professional experience

Work History

Store Manager

GNC Live Well
01.2024 - 01.2025
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.

Store Manager

AT&T
01.2023 - 01.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Rotated merchandise and displays to feature new products and promotions.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.

Rental Sales Agent

Avis and Budget Rental Car
12.2021 - Current
  • Providing excellent customer service, detailed to each individual.
  • Top-down sales, while emphasizing features and benefits.
  • Solve issues with rentals and unhappy customers.
  • Working to maintain or exceed Monthly Sales Performance.

Operations Manager/ rental sales agent

Fox Rent A Car
07.2016 - 12.2021
  • -I will open at 5 am.
  • -Do a ready line check with the keys in the counter. Skills
  • -Daily Status report .
  • -Game plan for the day. Bilingual
  • -CFS for the counter agents.
  • -End of Shift report.
  • -Do hiring and interviews for new rental agents, return agents, and service agents. Management
  • -Top performer in revenue and yield at the location.
  • -Taught The new agents how to sale in the car rental business.
  • - Solve customer issues, and meet customer's needs.
  • -Make sure NPS is at the goal or over. Sales
  • -Make sure to keep over due low as inventory is done daily.
  • - Fix the lot and get it ready for the day, placing vehicles in correct areas and making sure we got the correct vehicles classes according to the reservations needs for the day.

Operations/Sales Manager

CRS, Advantage & EZ rent A car
01.2014 - 06.2016
  • - Do ready line check when manager would ask.
  • -Make sure to hit the goal for revenue and yield, meeting the companies needs.
  • -Help customer with any questions or concerns about the rental or vehicle.
  • -Do returns when needed.

Department Manager

H&M Hennes & Mauritz
01.2025 - Current
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Established clear performance expectations for staff members which led to increased accountability.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
  • Implemented quality control measures that resulted in improved products or services within the department offerings.

Education

High School Diploma -

Archbishop Carroll High School
Miami, FL
05.2011

Skills

  • Daily Status report
  • Game plan for the day
  • Bilingual
  • CFS for the counter agents
  • End of Shift report
  • Do hiring and interviews for new rental agents, return agents, and service agents
  • Management
  • Top performer in revenue and yield at the location
  • Taught The new agents how to sale in the car rental business
  • Solve customer issues, and meet customer's needs
  • Make sure NPS is at the goal or over
  • Make sure to keep over due low as inventory is done daily
  • Fix the lot and get it ready for the day, placing vehicles in correct areas and making sure we got the correct vehicles classes according to the reservations needs for the day
  • Rental Sales Agent CRS, Advantage & EZ rent A car Denver, Colorado Jan 2014
  • Jun 2016
  • Do ready line check when manager would ask
  • Make sure to hit the goal for revenue and yield, meeting the companies needs
  • Help customer with any questions or concerns about the rental or vehicle
  • Do returns when needed
  • Time Management
  • Upselling
  • Microsoft Excel
  • Insurance Sales
  • English
  • Negotiation
  • Sales Management
  • Microsoft Word
  • Administrative Experience
  • Recruiting
  • Customer service
  • Staff management
  • Team leadership
  • Team supervision
  • Problem-solving
  • Safety and security
  • Customer engagement
  • Goals and performance
  • Retail management
  • Flexible schedule
  • Staff development
  • Loss prevention
  • Sales reporting
  • Training and development
  • Relationship building and management

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Department Manager

H&M Hennes & Mauritz
01.2025 - Current

Store Manager

GNC Live Well
01.2024 - 01.2025

Store Manager

AT&T
01.2023 - 01.2024

Rental Sales Agent

Avis and Budget Rental Car
12.2021 - Current

Operations Manager/ rental sales agent

Fox Rent A Car
07.2016 - 12.2021

Operations/Sales Manager

CRS, Advantage & EZ rent A car
01.2014 - 06.2016

High School Diploma -

Archbishop Carroll High School

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Sebastian Peraza