Laura V. Duarte
Saint Johns,FL
Summary
Experienced professional with a strong track record of success in high-pressure environments, including service in the Colombian National Police, demonstrating resilience, adaptability, and leadership under challenging conditions. Renowned for resolving conflicts and delivering outstanding customer service, consistently enhancing customer satisfaction and team efficiency. Demonstrated expertise in problem-solving and multitasking, significantly contributing to workplace excellence.
Overview
3
3
years of professional experience
Work History
Waitress
Pepper's Mexican Restaurant
Saint Johns, FL
12.2024 - Current
- Took orders for food and drinks and delivered them to guests.
- Trained new employees to perform duties.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Greeted customers and provided friendly customer service.
- Prepared drinks according to standard recipes.
Waitress
Salsas Mexican Restaurant
Jacksonville, USA
06.2023 - 11.2024
- Assisted customers in selecting menu items, providing recommendations and answering questions
- Effectively communicated customer orders to the kitchen, ensuring order accuracy and timely delivery
- Checked on tables throughout the meal, addressing customer needs and ensuring satisfaction
- Addressed and resolved customer complaints and concerns professionally, ensuring a positive resolution
- Consistently received positive feedback from customers for outstanding customer service
Babysitter
Cultural Care
Pelham Manor, USA
07.2022 - 06.2023
- Enforced rules to teach good manners and maintain safe environment
- Helped with homework, studying and reading to enhance learning
- Organized creative and fun activities, enhancing children's physical, emotional and social well-being
- Secured indoor and outdoor premises to protect children
Police Officer
Colombian National Police
, Colombia
- Enforced local, state, and federal laws to maintain public safety and order
- Investigated criminal activities, collected evidence, and interviewed witnesses to build cases
- Conducted arrests, searches, and seizures in accordance with legal procedures
- Prepared and maintained detailed incident reports, documenting all actions taken during investigations
- Assisted in the development and implementation of administrative processes and procedures
- Maintained strict confidentiality in handling sensitive information and evidence
Education
Professional Technician - Police Service
Carlos Eugenio Restrepo Police School
Colombia03.2020
Skills
- Organizational abilities
- Communication
- Conflict resolution
- Customer service skills
- Multitasking
- Problem-solving
Language Competencies
- Spanish, native language
- English, second language (speaking, reading, writing)
Timeline
Waitress
Pepper's Mexican Restaurant
12.2024 - Current
Waitress
Salsas Mexican Restaurant
06.2023 - 11.2024
Babysitter
Cultural Care
07.2022 - 06.2023
Police Officer
Colombian National Police
Professional Technician - Police Service
Carlos Eugenio Restrepo Police School
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