Sebastian Pino
Rockaway Boro,NJ
Summary
A hardworking and dependable individual with over 2 years of experience in the food service industry. Highly skilled at meeting the needs of diverse customers while keeping calm and maintaining professionalism. Skillful in making personalized menu recommendations. In-depth knowledge of POS system operations and food safety and sanitation regulations.
Overview
3
3
years of professional experience
Work History
Busser/Server/Bartender
P.F. Changs China Bistro
Rockaway, NJ
09.2022 - Current
- Provided excellent customer service to ensure satisfaction.
- Prepared drinks according to standard recipes.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Greeted guests and provided menus.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Cleaned tables and chairs to prepare dining area for next customers.
Server/Waiter
Fat Cactus Cantina
Parsippany-Troy Hills, NJ
04.2022 - 07.2022
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Took orders, calculated charges, issued table checks and collected payments from customers.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Communicated effectively with patrons, took orders and made item recommendations.
Crew Member
Panera Bread
Rockaway Township, NJ
05.2021 - 04.2022
- Wiped down tables and equipment, swept and refilled stock.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Restocked supplies, removed trash and cleaned areas.
- Verified orders and bagged items for easy transport.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Upheld high standards of productivity and quality in operations.
- Interacted pleasantly with guests to deliver quality customer service.
- Stocked shelves and cases with new or transferred items.
- Served food quickly for positive guest experiences.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Maintained order of customer and crew member work areas.
Education
Associate of Arts - Political Science And Government
County College of Morris
214 Center Grove Rd, Randolph, NJ 0786905.2023
Skills
- Food Safety Understanding
- Food Inspection
- Point of Sale (POS) System Operations
- Customer Service and Rapport
- Warm and Friendly
- Spanish fluent
- Regulatory Compliance
References
References available upon request.
Timeline
Busser/Server/Bartender
P.F. Changs China Bistro
09.2022 - Current
Server/Waiter
Fat Cactus Cantina
04.2022 - 07.2022
Crew Member
Panera Bread
05.2021 - 04.2022
Associate of Arts - Political Science And Government
County College of Morris
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