Sebastian Stalker
Mission Viejo,CA
Summary
Detail-oriented Mortgage Loan Officer with 5 years of experience. Skillful at planning and working with clients for long periods of time. Committed to accuracy and financial success. Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Proficient at working effectively unsupervised and quickly mastering new skills. Committed individual with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Licensed Mortgage Loan Officer
Mission Loans, LLC
Irvine, CA
09.2022 - 10.2023
- Provided guidance to customers on the best type of mortgage product based on their individual needs and circumstances.
- Advised borrowers on the various types of loans available, including fixed-rate mortgages, adjustable-rate mortgages, government-insured loans.
- Analyzed financial data, credit reports, and other documentation to assess loan eligibility.
- Monitored changes in the real estate market in order to provide up-to-date information to clients regarding current interest rates and lending regulations.
- Conducted follow up calls with clients after loan closings in order to ensure satisfaction with services provided.
Sr. Loan Officer
Ladera Lending, Inc
Ladera Ranch, CA
02.2020 - 08.2021
- Developed relationships with prospective borrowers through cold-calling activities and referrals from other sources.
- Maintained strong knowledge base of lending regulations, best practices and industry trends.
- Performed ongoing analysis of customer needs in order to develop tailored solutions that meet their objectives.
- Evaluated all relevant documents associated with each loan application prior to submission for approval.
- Presented complex financial concepts in an easy-to-understand manner for customers who have limited understanding of banking terminology.
- Processed challenging loan applications for first-time borrowers, self-employed applicants and borrowers with problematic credit histories.
Licensed Loan Officer
Loandepot
Foothill Ranch, CA
09.2018 - 02.2020
- Provided guidance on various loan programs available to customers based on their individual needs.
- Analyzed financial statements, tax returns and other supporting documentation when necessary.
- Responded promptly to customer inquiries regarding services offered by company.
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
- Delivered high levels of customer service to facilitate smooth processes.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
Customer Lending Representative
Loandepot
Foothill Ranch, CA
10.2017 - 09.2018
- I acted as the first point of contact for customers by building a quick rapport while at the same efficiently verifying brief information.
- I always provided excellent customer service with effective and persuasive verbal communication skills.
- I would identify the customers intentions, objectives and ultimately their end goal.
- Answered phone calls and directed them to appropriate personnel.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
Production Manager
Americor
Ladera Ranch, CA
04.2017 - 08.2017
- Monitored the daily operations of the production team, providing guidance and support as needed.
- Analyzed production processes to identify areas for improvement in efficiency and cost savings.
- Conducted regular meetings with staff to discuss progress and address any issues or concerns.
- Trained new employees on proper use of equipment, safety procedures, and job functions.
- Developed performance metrics to track progress against established goals.
Sales Agent
Americor
Ladera Ranch, CA
10.2016 - 03.2017
- Generated leads through cold calling, online searches, and referrals from existing clients.
- Developed relationships with customers by providing excellent customer service.
- Followed up with prospects on a regular basis to ensure satisfaction with services provided.
- Coached new employees on best practices for closing deals quickly and efficiently.
- Identified opportunities for cross-selling additional products and services.
Education
Associate of Arts - Communication
Santiago Canyon College
Orange, CASkills
- Customer Service
- Leadership
- Relationship Selling/Building
- Active Listening
- Multitasking
- Pipeline Management
- Market Knowledge
- Sales Development
- Goal-Oriented
Timeline
Licensed Mortgage Loan Officer
Mission Loans, LLC
09.2022 - 10.2023
Sr. Loan Officer
Ladera Lending, Inc
02.2020 - 08.2021
Licensed Loan Officer
Loandepot
09.2018 - 02.2020
Customer Lending Representative
Loandepot
10.2017 - 09.2018
Production Manager
Americor
04.2017 - 08.2017
Sales Agent
Americor
10.2016 - 03.2017
Associate of Arts - Communication
Santiago Canyon College
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