Sebastian Tofino

• Crafted signature cocktails and custom drink orders to enhance guest experiences.
• Trained new staff on bar techniques, cocktail recipes, and customer service standards.
• Managed inventory levels and conducted regular stock checks to ensure product availability.
• Maintained cleanliness of bar area and adhered to health and safety regulations consistently.
• Developed seasonal drink menus based on emerging trends and customer preferences.
• Collaborated with kitchen staff to coordinate food pairings with beverage selections effectively.
• Resolved customer complaints promptly, ensuring satisfaction and loyalty among patrons.
• Established rapport with repeat customers, fostering a welcoming atmosphere at the bar.
• Served high customer volumes during special events, nights, and weekends.
• Managed daily bar operations, ensuring compliance with health and safety regulations.
• Developed and trained staff on cocktail preparation and customer service standards.
• Oversaw inventory control, maintaining stock levels and minimizing waste.
• Implemented promotional strategies to enhance customer engagement and increase sales.
• Created schedules for bar staff, optimizing coverage during peak hours.
• Resolved customer complaints promptly, enhancing overall guest satisfaction.
• Closed out cash register and prepared cashier report at close of business.
• Mentored and trained staff members to ensure exceptional customer service standards.

• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Managed bar inventory, ensuring optimal stock levels and minimizing waste.
• Provided exceptional customer service, enhancing guest satisfaction and loyalty.
• Developed seasonal drink menus to align with culinary offerings and local trends.
• Implemented efficient bar workflows, improving overall service speed during peak hours.

Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.

• Designed and implemented new cocktails to drive customer interest and sales numbers.
• Promoted products to customers to enhance bill totals with high-profit items.
• Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
• Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies.

• Checked identification of customers to verify age requirements needed for purchase of alcohol.
• Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.

• Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
• Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
• Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
• Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.

• Consulted with customers to determine best methods to resolve service and billing issues.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Escalated customer concerns, store issues and inventory requirements to supervisors.

• Recognized VIP customers immediately and provided special treatment, including preferred tables.
• Supported servers by preparing specialty drinks for patrons in all areas of establishment.
• Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
• Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.
• Maintained tight financial controls with highly accurate daily registers.

• Weighed, measured and mixed ingredients, meticulously following recipes to produce quality dishes.
• Interviewed, hired and trained new bartenders to educate on all aspects of job, including garnish preparation, sanitation, drink preparation and customer service.
• Provided bar services for numerous public and private events.
• Maintained spotless, well-stocked bar organized and ready for any customer demand.
• Managed intoxicated guests and followed alcohol awareness procedures.
• Worked with management to plan and implement special events to boost customer numbers and profits.
• Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
• Delivered exceptional bar service for special events such as weddings, business conferences and society receptions.

• Planned and updated menus to capitalize on changing trends in customer preferences.
• Arranged bottles and glasses behind bar to make attractive displays.
• Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.