Sebastian Torres Borrero
Davenport
Summary
Professional with strong communication and interpersonal skills, prepared for customer-focused role in hospitality. Known for fostering welcoming environment, ensuring seamless guest experiences, and adapting to changing needs. Demonstrated success in team collaboration and delivering high-quality results. Skilled in conflict resolution, multitasking, and maintaining positive, approachable demeanor.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lobby Ambassador
Marriott Vacations Worldwide
Orlando, FL
08.2025 - Current
- Welcomed guests and provided exceptional service to enhance overall guest experience.
- Guided visitors through facilities, ensuring clear navigation and information delivery.
- Coordinated with team members to manage lobby operations efficiently during peak hours.
- Resolved guest inquiries and complaints promptly, maintaining high satisfaction levels.
- Trained new staff on customer service protocols and lobby operations best practices.
- Developed rapport with frequent guests, offering personalized attention and fostering loyalty to the hotel brand.
Hospitality Specialist
Capital Vacations
Kissimmee, FL
06.2024 - 08.2025
- Provided exceptional customer service to guests while managing reservations, check-ins, and check-outs.
- Greeted guests upon arrival and ensured satisfaction during the entire stay.
- Mentored junior team members and managed employee relationships.
- Provided the highest quality customer service standards by anticipating customer needs.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Answered telephone calls and emails from clients to address various questions and concerns.
- Promoted high customer satisfaction by resolving issues with knowledgeable and friendly service.
Front Desk Assistant
Kissimmee Chamber Of Commerce
Kissimmee, FL
03.2023 - 08.2023
- Answered phone inquiries in a professional manner and directed calls to the appropriate staff members.
- Ensured that all security procedures were followed according to company policy.
- Maintained cleanliness of front desk area throughout shift; stocked supplies as necessary.
- Assisted with scheduling appointments for customers according to their needs.
Sales Associate
JCPenney
Davenport, FL
02.2022 - 11.2022
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing, and styling.
- Provided accurate information about product prices and services.
- Organized stockroom shelves according to size, color, and style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Attended weekly team meetings to review performance goals and objectives.
- Helped customers find specific products, answered questions, and offered product advice.
- Received and unpacked merchandise from vendors.
- Ensured proper stock rotation by following established procedures.
- Adhered to safety regulations while handling heavy merchandise loads.
- Developed a strong working knowledge of all store products.
Front Desk Assistant
Mental Health Department
Orlando, FL
02.2019 - 05.2019
- Assisted with administrative tasks such as filing paperwork and preparing reports.
- Posted incidental charges to ledgers manually or using computers.
- Maintained accurate records of guest accounts using computerized systems.
- Gathered information to produce accounts payable reports for review.
- Coordinated with other departments within the organization regarding billing issues or concerns.
Education
Associates of Science - Electrical Engineering
Florida Technical College
Orlando, FL03-2023
High School Diploma - undefined
Ridge Community Highschool
Davenport, FL05-2021
Associate of Science - Cyber Security
Valencia College
Orlando, FL05-2030
Skills
- Customer Service
- Conflict Resolution
- Team Leadership
- Attention to Detail
- Inbound Call Answering
- Task Prioritization
- Adaptability and Dependability
- Inventory Control
- Stocking and Receiving
- Team player mentality
- Active listening
- Detail-oriented
- Fluent bilingualism
Certification
- OSHA Certified
- PLC Certified
Languages
English: Native/Bilingual
Spanish: Native/Bilingual
Timeline
Lobby Ambassador
Marriott Vacations Worldwide
08.2025 - Current
Hospitality Specialist
Capital Vacations
06.2024 - 08.2025
Front Desk Assistant
Kissimmee Chamber Of Commerce
03.2023 - 08.2023
Sales Associate
JCPenney
02.2022 - 11.2022
Front Desk Assistant
Mental Health Department
02.2019 - 05.2019
High School Diploma - undefined
Ridge Community Highschool
Associates of Science - Electrical Engineering
Florida Technical College
Associate of Science - Cyber Security
Valencia College