Sebastiana Truchsess
Worcester,MA
Summary
Dedicated student pursuing opportunities and experiences in mental health, offering strong communication, organization, and interpersonal skills developed through high-volume, client-facing roles. Known for maintaining composure, attention to detail, working in a team environment and dedicated to a patient-centered approach.
Overview
3
3
years of professional experience
Work History
Server
Friendlys Family Resturant
05.2025 - Current
- Provided exceptional customer service to enhance dining experience.
- Resolved customer complaints efficiently to maintain satisfaction levels.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Restaurant Hostess
Niche Hospitality Group
06.2023 - 05.2025
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system, optimizing table turnover and guest flow.
- Handled customer inquiries and complaints with professionalism, fostering positive relationships.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Ticket Checker
Wachusett Mountain Ski Area
11.2022 - 04.2023
- Verified ticket validity to ensure compliance with entry regulations.
- Assisted guests in locating proper ski areas and facilities.
- Collaborated with team members to resolve customer inquiries promptly..
- Maintained order during peak travel times by effectively managing large crowds of passengers.
Education
Bachelor of Arts - Psychology
Assumption University
Worcester, MA05.2028
High School Diploma -
Doherty Memorial High School
Worcester06.2024
Skills
- Strong work ethic
- Team Collaboration
- Organization & Attention to Detail
- Conflict Resolution
- Confidentiality & Ethical Awareness
- Professionalism
- Empathy & Compassion
- Active Listening
- Time Management
Accomplishments
- National Honors Society Student
- Completed a competitive Engineering & Technology Academy program
- Recipient of D'Alzon Scholarship
- Dean's List student for the Fall 2024 Semester
- Dean's List student for the Spring 2025 Semester
- Dean's List student for the Fall 2025 Semester
- 3.74 GPA
Timeline
Server
Friendlys Family Resturant
05.2025 - Current
Restaurant Hostess
Niche Hospitality Group
06.2023 - 05.2025
Ticket Checker
Wachusett Mountain Ski Area
11.2022 - 04.2023
Bachelor of Arts - Psychology
Assumption University
High School Diploma -
Doherty Memorial High School
Recipient of D'Alzon Scholarship
Selected as a recipient of Assumption University's D'Alzon Scholarship in recognition for academic excellence and demonstrated commitment to academic and personal growth.