SEBASTIAN ANDRICK IGLESIAS-REYES
Lincoln Park,US
Summary
Service professional dedicated to enhancing guest experiences through strong communication and training skills. Demonstrated success in upholding high standards of quality and efficiency in challenging environments. Expertise in fostering collaboration within teams to achieve optimal results.
Overview
2
2
years of professional experience
Work History
Service Apprentice
Heirloom Hospitality
Detroit, Michigan
03.2026 - Current
- Engaged with guests to elevate dining experience and ensure satisfaction.
- Trained new employees on menu items and service standards for consistent quality.
- Collaborated with team members to facilitate smooth service flow during peak hours.
- Maintained a clean and organized work area at all times.
Subcontractor
Mapi Floor Covering LLC
Detroit, US
08.2024 - 08.2025
- Managed subcontractor payout.
- Met or exceeded client expectations.
- Enforced consistent quality standards.
Busser
Vicente's Cuban Cuisine
Detroit, US
08.2024 - 11.2024
- Maintained consistent service quality across Vicente's.
- Maintained efficient operations despite short staff.
- Improved busser workflow.
Education
Bachelor of Science - Computer Science
University of Michigan, Dearborn
Dearborn, MI05-2035
High School -
Colegio Inglés De Torreón
Torreón, Coah.05-2024
Skills
- Guest engagement
- Customer service
- Service training
- Quality assurance
- Attention to detail
- Bilingual communication skills
- Works well under pressure
Timeline
Service Apprentice
Heirloom Hospitality
03.2026 - Current
Subcontractor
Mapi Floor Covering LLC
08.2024 - 08.2025
Busser
Vicente's Cuban Cuisine
08.2024 - 11.2024
Bachelor of Science - Computer Science
University of Michigan, Dearborn
High School -
Colegio Inglés De Torreón