Sebastián Jacob David
Houston,TX
Summary
Highly effective Business Systems Analyst with a proven track record in optimizing patient access, communication, and healthcare processes at Texas Children's Hospital. Demonstrates expertise in the implementation and management of the WELL Health platform and CRM systems, driving operational efficiency and patient satisfaction. Possesses strong leadership and problem-solving skills, having successfully managed cross-functional teams and executed process improvement initiatives. Proficient in data analysis, project planning, and technical documentation. Adept at fostering productive relationships with key stakeholders, vendors, and clients while ensuring strict adherence to data security and compliance standards.
Overview
8
8
years of professional experience
Work History
Systems Analyst II, Informational Services (IS)
Texas Children's Hospital
11.2022 - Current
- Collaborated with interdisciplinary teams to analyze, design, and implement Epic-based healthcare solutions.
- Assisted in Epic platform configuration, development, and testing.
- Conducted system audits and performance assessments.
- Facilitated end-user training and support.
- Developed and maintained comprehensive documentation.
- Participated in Epic upgrade planning and execution.
- Served as liaison between IS Epic Production Team and hospital departments.
- Utilized data-driven approaches for continuous process improvement.
- Adhered to strict data security and compliance standards.
Business Systems Analyst, Patient Contact Center
Texas Children’s Hospital
11.2021 - 11.2022
- Managed and optimized the WELL Health platform, enhancing patient access and communication.
- Collaborated with stakeholders to identify system issues and process needs.
- Administrated patient communication platform, reaching 205,000 patients monthly with a 60% response rate and 55% confirmation rate.
- Analyzed existing and proposed systems for improvements.
- Assisted in vendor analysis and selection.
Supervisor, Central Scheduling (C4)
Texas Children's Hospital
05.2021 - 11.2021
- Leveraged leadership skills to boost team efficiency and streamline workflows.
- Recruited, hired, and trained over 40 new employees.
- Implemented process improvement plans, such as escalation trackers and agent development cards.
- Served as SME for the initial implementation of the CRM system, training 70+ FTEs.
- Analyzed report data for enhancing operations and driving continuous improvement.
- Adjusted job assignments and schedules based on business needs.
Scheduler, Central Scheduling (C4)
Texas Children's Hospital
12.2019 - 05.2021
- Assisted in the initial implementation of Telemedicine appointments and COVID-19 hotline.
- Developed visual aids for scheduling and training.
- Specialized in specialty care and radiology scheduling.
- Analyzed data to streamline client-customer interactions.
- Collaborated with management to identify workflow issues and devise solutions.
Shift Leader
Walgreens Boots Alliance
04.2019 - 02.2020
Shift Leader
B&G Foods Inc.
12.2018 - 06.2019
Customer Service Associate
Walgreens
09.2018 - 02.2019
Assistant Manager of Sales
Rent-A-Tire
01.2018 - 01.2019
Customer Service Associate
Walgreens
10.2017 - 02.2018
Internship Student
Confimex Services Insurance
02.2015 - 10.2017
Education
Associate of Arts - Business Management
Lone Star College System
Houston, TX01.2021
Associate of Science - Biology
Lone Star College System
Houston, TX12.2020
Skills
- Leadership and team management
- Problem-solving and critical thinking
- Process improvement and optimization
- Recruiting, hiring, and training
- CRM implementation and expertise
- Data analysis and interpretation
- Vendor analysis and selection
- Project management
Languages
English
Spanish
Technical Skills
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Google Workspace (Docs, Sheets, Slides, Drive)
- Customer Relationship Management (CRM) systems
- Data analysis and visualization
- EPIC electronic health record system
- Project and budget planning
- Technical documentation and report writing
- Scheduling and resource management
- Research and information gathering
- Additive Manufacturing Engineering
Certification
- Epic - Cadence Certified
- ServiceNow - Certified System Administrator
Timeline
Systems Analyst II, Informational Services (IS)
Texas Children's Hospital
11.2022 - Current
Business Systems Analyst, Patient Contact Center
Texas Children’s Hospital
11.2021 - 11.2022
Supervisor, Central Scheduling (C4)
Texas Children's Hospital
05.2021 - 11.2021
Scheduler, Central Scheduling (C4)
Texas Children's Hospital
12.2019 - 05.2021
Shift Leader
Walgreens Boots Alliance
04.2019 - 02.2020
Shift Leader
B&G Foods Inc.
12.2018 - 06.2019
Customer Service Associate
Walgreens
09.2018 - 02.2019
Assistant Manager of Sales
Rent-A-Tire
01.2018 - 01.2019
Customer Service Associate
Walgreens
10.2017 - 02.2018
Internship Student
Confimex Services Insurance
02.2015 - 10.2017
Associate of Arts - Business Management
Lone Star College System
Associate of Science - Biology
Lone Star College System
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