Secara Hadley
Rosharon,TX
Summary
Dedicated professional with strong customer service skills, known for resolving complaints effectively and enhancing customer satisfaction. Ready to contribute to team success and streamline operations.
Overview
13
13
years of professional experience
Work History
City Letter Carrier
United States Postal Service
Houston, TX
06.2023 - Current
- Delivered mail to residential and business addresses efficiently.
- Managed time effectively to ensure timely delivery of all mail routes.
- Communicated with customers regarding postal services and delivery inquiries.
- Followed safety protocols while navigating diverse weather conditions.
- Collaborated with team members to streamline daily operations and workflows.
- Maintained professional and effective public relations with customers and community members.
- Delivered and collects mail on foot or by vehicle under varying road and weather conditions.
- Ensured that all safety guidelines were followed during deliveries.
204 -B Supervisor II
United States Postal Sevice
Houston, Texas
02.2022 - 06.2023
- Supervised daily operations of postal services and staff activities.
- Managed workflow to ensure timely processing of mail and packages.
- Coordinated schedules for staff to maintain adequate coverage during peak hours.
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Created new strategies for improving customer service standards within the organization.
- Trained new employees on company policies and procedures.
Customer Service Clerk
United States Postal Service, USPS
Baytown , TX
05.2012 - 02.2022
- Handled customer complaints with professionalism and empathy.
- Maintained front check out area to keep traffic flows running smoothly and efficiently.
- Addressed incoming customer inquiries and offered productive solutions, increasing customer satisfaction ratings.
- Greeted customers and provided assistance with inquiries.
- Performed cashier duties including processing credit card payments and issuing receipts.
- Assisted customers in selecting appropriate products or services to meet their needs.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Developed strong customer relationships to encourage repeat business.
Education
BBA - Business Administration And Management
Lamar University
Beaumont, TX08-2025
High School Diploma -
Jack Yates High School
Houston05-2006
Skills
- Customer service
- Team building
- Time management
- Project management
- Conflict resolution
- Effective communication
References
References available upon request.
Timeline
City Letter Carrier
United States Postal Service
06.2023 - Current
204 -B Supervisor II
United States Postal Sevice
02.2022 - 06.2023
Customer Service Clerk
United States Postal Service, USPS
05.2012 - 02.2022
BBA - Business Administration And Management
Lamar University
High School Diploma -
Jack Yates High School
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