Summary
Overview
Work History
Education
Skills
Timeline
Generic

Secilia Chouap

Kent

Summary

Compassionate and understanding individual that has the dedication and drive to provide excellent customer service. Seeking an opportunity for new experiences to be able to learn and grow. I have the follow-through and positive attitude that will allow me to achieve anything presented to me.

Overview

4
4
years of professional experience

Work History

Peer Services Specialist

Peer WA
Kent
03.2025 - Current
  • Provided customer service to clients by answering inquiries, resolving problems and providing resources.
  • Assist others through dynamic relationships built on trust and utilize active listening skills.
  • Empower patrons to tackle challenging situations with a diverse range of coping skills

Executive Assistant to the Chairman and CEO

Jones Community Solutions
Des Moines
07.2022 - 03.2023
  • Provided administrative support such as preparing reports, transcribing notes, filing documents.
  • Maintained confidential files and records for the Chairman and CEO.
  • Set up meeting and event logistics for senior management and updated calendars.

Intern

Peer Kent
Kent
12.2021 - 07.2022
  • Greeted customers warmly and made them feel welcome.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Provide excellent customer service by welcoming and addressing needs of members.

Education

High School Diploma -

Kent Ridge High School
Kent
06-2012

Skills

  • Customer service
  • Conflict resolution
  • Report preparation
  • Event coordination
  • Data management
  • Client engagement

Timeline

Peer Services Specialist

Peer WA
03.2025 - Current

Executive Assistant to the Chairman and CEO

Jones Community Solutions
07.2022 - 03.2023

Intern

Peer Kent
12.2021 - 07.2022

High School Diploma -

Kent Ridge High School

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