Seda Henderson
Service Industry
Fort Mill,SC
Summary
Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
Work History
Key Holder/Bartender/Server
Flower Bar
Fort Mill, SC
02.2023 - Current
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Streamlined opening and closing procedures as integral member of store staff.
- Managed store personnel by delegating tasks and supervising daily operations.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Bartender/Server
Brixx Wood Fired Pizza
Charlotte, NC
01.2006 - 07.2010
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
Education
Bachelor Of Science - Nursing
Queens University of Charlotte
Charlotte, NC 01.2010 - 12.2013
Skills
Training and mentoring
undefinedTimeline
Key Holder/Bartender/Server
Flower Bar
02.2023 - Current
Bachelor Of Science - Nursing
Queens University of Charlotte
01.2010 - 12.2013
Bartender/Server
Brixx Wood Fired Pizza
01.2006 - 07.2010
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