Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
References
Timeline
Generic

Sedric Lebrun

Ruskin,FL

Summary

Telephone Operator with background assisting customers by phone and in person. Friendly and helpful when answering calls and transferring customers. Knowledgeable about services offered and expert at answering commonly asked questions. Focused multi-tasker when toggling between helping in-person customers and promptly responding to calls.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Call Operator

Drivers Alert
Deerfield Beach, FL
11.2022 - 12.2023
  • Utilized problem-solving skills when responding to difficult customer inquiries or complaints.
  • Resolved customer issues in an effective and efficient manner while maintaining company standards of quality service.
  • Actively monitored progress towards team goals; identified areas for improvement within the team or organization at large.
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
  • Handled incoming and outgoing calls according to standard operating procedures.

Education

High School Diploma -

Somerset Academy Key
Deerfield Beach, FL
06-2022

Associate of Science -

Broward College
Fort Lauderdale, FL

Bachelor of Science - Exercise Science

William Penn University
Oskaloosa, IA

Skills

  • Professional Communication
  • Telephone Reception
  • Front Desk Operations
  • Client Service
  • Flexible Schedule
  • Clear Communication

Affiliations

  • Great communication skills that I use in my daily life routines.
  • Very structured and stay the course on goals for not only work, but for life itself.

Languages

English
Professional

Certification

  • Promoted to editor at Drivers Alert, within a few months.

References

References available upon request.

Timeline

Call Operator

Drivers Alert
11.2022 - 12.2023

High School Diploma -

Somerset Academy Key

Associate of Science -

Broward College

Bachelor of Science - Exercise Science

William Penn University

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Sedric Lebrun