Sharonda Brown-Gayle
Brooklyn,NY
Summary
Dynamic and motivated professional with a proven record of generating and building relationships, demonstrating exceptional communication skills, and making critical decisions during challenges. Adaptable and transformational leader with an ability to work independently, Consistently provided the highest standard of customer service while achieving both team and individual objectives
Overview
2
2
years of professional experience
1
1
year of post-secondary education
Work History
Call Operator
Alorica
- Closed Down)
- Answering inbound calls
- Handling customer complaints
- Following up on customer calls
- Making outbound calls
- Upselling and cross calling
- Managing and updating customer database
Drive-Thru Cashier
McDonald’s
Queens, NY
02.2018 - 11.2019
- Greet customers
- Maintain clean environment
- Selling product
- Ensuring high levels of customer satisfaction
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
Sales associate/ Cashier
Footlocker/Champs
02.2019 - 09.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
Sale Associate
Macy
, New York
09.2017 - 02.2018
- Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service
- Operating cash registers, managing financial transactions, and balancing drawers
- Achieving established goals
- Directing customers to merchandise within the store
- Increasing in store sales.
Education
High school Diploma - undefined
Brooklyn HighSchool Of The Arts
Brooklyn, NY 09.2012 - 6 2016
Early Childhood Special Education
Medgar Evers College
Brooklyn, NY 09.2018 - 12.2019
Skills
CommunicationAbility to Work Under PressureDecision MakingTime ManagementSelf-motivationLeadershipAdaptabilityTeamworkCreativity
Front desk operations
Front desk operations
Multitasking Abilities
Self-Motivated
Planning and Coordination
Greeting customers
Professional communication
Timeline
Sales associate/ Cashier
Footlocker/Champs
02.2019 - 09.2019
Early Childhood Special Education
Medgar Evers College
09.2018 - 12.2019
Drive-Thru Cashier
McDonald’s
02.2018 - 11.2019
Sale Associate
Macy
09.2017 - 02.2018
High school Diploma - undefined
Brooklyn HighSchool Of The Arts
09.2012 - 6 2016
Call Operator
Alorica