Summary
Overview
Work History
Education
Skills
Timeline
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Se'Dymond McClellan

Jackson,TN

Summary

Customer service representative with 5+ years of experience through varies outlets. Familiar with all major customer service software and conflict resolution. Aiming to leverage my problem-solving and efficiency skills to help ensure customer satisfaction and increase retention.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Kid's Footlocker
09.2019 - 11.2022
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Implemented product recommendations, increasing sales.
  • Handled 50+ online chat and over the phone calls daily, with duties including maintaining memberships/subscriptions, retrieving customer data, and presenting relevant product information.

Direct Support Professional

RHA Health Services LLC
04.2019 - 08.2021
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
  • Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client''s unique needs and individualized management plans.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.

Education

High School Diploma -

Humboldt High School
Humboldt, TN
05.2019

Skills

  • Consultative Sales
  • Scheduling
  • Call Management
  • Data Collection
  • Complaint Resolution
  • Product Knowledge
  • Data Entry
  • Account Updating
  • Medical Terminology Knowledge
  • Microsoft Office 360 proficient

Timeline

Customer Service Representative

Kid's Footlocker
09.2019 - 11.2022

Direct Support Professional

RHA Health Services LLC
04.2019 - 08.2021

High School Diploma -

Humboldt High School

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Se'Dymond McClellan