Segundo Pedro Tapia
74 Grove Stree Bergenfield,NJ
Summary
Highly motivated to continue my hospitality career with my engaging personality and flexible approach. Eager to take on new challenges, Exceptional work ethic, Adept at working efficiently where I can implement my professional and friendly customer service.
Overview
29
29
years of professional experience
Work History
Server
The Westin Grand Central
11.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer service.
Room Service Server
Mandarin Oriental
12.2022 - 11.2023
- Offered knowledgeable suggestions about foods and related wine pairings to guests with discerning tastes.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
Room Service Server
EDITION Hotels
06.2018 - 04.2021
- Provided exceptional service to Hotel and Restaurant guests.
- Verified accuracy and quality of orders before delivery.
Server
The Hilton Times Square
07.2017 - 06.2018
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
Intercontinental Hotels Group
07.2016 - 06.2017
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server/Bartender
The Westin Times Square; Shulas
10.2002 - 07.2016
- Greeted guests with a three minute cart presentation Menu options of Aged Premium Black Angus Beef Cuts, offered suggestions and took orders of food, spirits and beverage.
- Provided and recommended guests with astounding and unique wine selection of different grape varietals from all over the world.
Bartender
Morandi
09.1999 - 09.2003
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties, inventory and responsibly, ensuring accurate accounting at the end of each shit
Server/Bartender
Miracle Grill
03.1995 - 08.2001
- Displayed enthusiasm and knowledgeable service to our guest by providing restaurant and bar menu options.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
High School Diploma -
Aviation High School
Queens, NY06.1995
Skills
- Self motivated, Organized and Strong Work Ethic
- Exceptional customer service with professional communication skills
- Fluent in Spanish and English
- Knowledgeable in Wine, Spirits and distinct kinds of cuisine
Timeline
Server
The Westin Grand Central
11.2023 - Current
Room Service Server
Mandarin Oriental
12.2022 - 11.2023
Room Service Server
EDITION Hotels
06.2018 - 04.2021
Server
The Hilton Times Square
07.2017 - 06.2018
Server
Intercontinental Hotels Group
07.2016 - 06.2017
Server/Bartender
The Westin Times Square; Shulas
10.2002 - 07.2016
Bartender
Morandi
09.1999 - 09.2003
Server/Bartender
Miracle Grill
03.1995 - 08.2001
High School Diploma -
Aviation High School
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