Seirra Kilkenny
Mayfield Heights,OH
Summary
Results-driven Leasing Manager responsible for managing the full resident lifecycle from initial inquiry through move-in, ongoing tenancy, and legal resolution when necessary. Serves as the primary point of contact for residents while ensuring operational efficiency, compliance, and high occupancy rates.
Overview
6
6
years of professional experience
Work History
Leasing Manager
GCI
1432 Golden Gate Blvd Mayfield Heights OH 44124
01.2025 - Current
- Managed leasing operations to maximize occupancy rates and enhance tenant satisfaction.
- Collaborated with maintenance team to address tenant concerns promptly, improving retention rates.
- Conducted property tours for potential tenants, highlighting key features and benefits of available units.
- Managed lease agreements from inception to termination, ensuring legal compliance and minimizing potential disputes between parties.
Bartender/Server/Fill-In
Medieval Pub
6625 Denison Ave Cleveland OH 44102
12.2019 - 01.2025
- Played a key role in launching the original neighborhood bar, including hands-on support with painting, setup, and pre-opening operations
- Served as lead bartender, delivering high-quality customer service, managing cash handling, and maintaining a welcoming community atmosphere
- Coordinated and executed events to drive foot traffic and community engagement
- Assisted with leasing and renting residential units located above the bar, including tenant communication and coordination
- Supported the opening of two additional bar locations by assisting with operational setup, staffing support, and process development
- Performed administrative and office duties, including scheduling, documentation, and operational support
- Designed and maintained the company website and helped establish and manage social media pages to support marketing and brand presence
- Assisted with side operations for the company’s affiliated truck business, providing logistical and operational support
- Maintained adaptability and professionalism during significant business challenges, including legal issues and financial constraints that ultimately led to location closures
Education
Bachelor of Science - Business Administration
Kent State University
Kent, Ohio, OH12.2022
Skills
- Document Preparation & Filing
- Conflict Resolution & Problem Solving
- Customer Service Excellence
- Team Coordination
Timeline
Leasing Manager
GCI
01.2025 - Current
Bartender/Server/Fill-In
Medieval Pub
12.2019 - 01.2025
Bachelor of Science - Business Administration
Kent State University