Sekina Hawkins
Detroit,MI
Summary
Dynamic professional with extensive experience at UnitedHealthcare and Little Caesars Pizza, excelling in team management and production oversight. Proven track record in enhancing customer satisfaction and reducing turnover through effective conflict resolution and staff development. Skilled in workforce planning and reporting, fostering a culture of excellence and operational efficiency.
Overview
11
11
years of professional experience
Work History
Caregiver
UnitedHealthcare
Detroit, MI
06.2018 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
Area Supervisor
Little Caesars Pizza
Detroit, MI
12.2014 - 07.2025
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
- Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Increased customer satisfaction with enhanced staff training and regular performance evaluations.
- Tracked hours and inventory usage, and prepared associated reports.
Education
High School Diploma -
Mackenzie High School
Detroit, MISkills
- Team management
- Production management
- Task delegation
- Multi-unit management
- Workforce planning
- Reporting skills
Timeline
Caregiver
UnitedHealthcare
06.2018 - Current
Area Supervisor
Little Caesars Pizza
12.2014 - 07.2025
High School Diploma -
Mackenzie High School