Sekou Scott
The Bronx,NY
Overview
13
13
years of professional experience
1
1
Certification
Work History
Security Officer
Arrow Security
11.2023 - Current
- Improved overall security by conducting hourly patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
Assistant Store Manager
Starbucks Coffee Company
07.2022 - 11.2023
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with monthly audits, accurate ordering, and weekly stock organization.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
Security Guard Supervisor
American Eagle
11.2019 - 03.2023
- Maintain guard log book daily
- Managed scheduling for security guard shifts, optimizing coverage while minimizing overtime costs.
- Streamlined communication with team members for improved incident response times and overall efficiency.
- Reduced incidents of theft and vandalism by maintaining a visible presence during patrols.
- Enhanced security measures by implementing effective patrol strategies and surveillance techniques.
Shift Supervisor
Starbucks Coffee Company
01.2014 - 01.2022
- Exceed Store goals and meet operating policies and procedures
- Prepare and coach the preparation of food and beverages to standard recipes or customized orders
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
Train Conductor
Metropolitan Transportation Authority
01.2011 - 01.2013
- Oversee the safety, and orderly transport of passengers
- Oversee proper operation of trains in the yard, work service and transportation
- Responsible for opening and closing of doors and proper announcements for passengers
- Operation of hand-thrown switches in the yard and other related or physical duties.
Shift Supervisor
The Disney Store
11.2010 - 11.2011
- Managed a team of 15-20 employees at a time
- Enhanced team efficiency by consistently delegating tasks and monitoring progress throughout the overnight shift.
- Developed strong communication channels between departments to ensure seamless operations during the overnight shift.
- Resolved employee conflicts swiftly, fostering a positive work environment for all staff members.
- Trained new employees on company policies and procedures, ensuring they were prepared to excel in their roles from day one.
Education
Bachelor of Business Administration - Business Administration And Management
TCI
New York06.2010
A+ Computer Repair
Co-Op Tech
New York, NY06.2008
Skills
- Stock Management
- Crime Prevention
- Operations Oversight
- POS Systems
- Cost Control
- Microsoft Dynamics 365
References
Upon request.
Certification
- F-02 C.O.F
- A+ Certification
- Security Guard 8 & 16 license
Timeline
Security Officer
Arrow Security
11.2023 - Current
Assistant Store Manager
Starbucks Coffee Company
07.2022 - 11.2023
Security Guard Supervisor
American Eagle
11.2019 - 03.2023
Shift Supervisor
Starbucks Coffee Company
01.2014 - 01.2022
Train Conductor
Metropolitan Transportation Authority
01.2011 - 01.2013
Shift Supervisor
The Disney Store
11.2010 - 11.2011
Bachelor of Business Administration - Business Administration And Management
TCI
A+ Computer Repair
Co-Op Tech
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