Selagi Pedebone
Hope Human Services
Spanaway
15
years of professional experience
Customer service professional with strong expertise in client relations and process optimization. Skilled in building rapport and enhancing customer satisfaction while driving business success. Committed to delivering quality service and fostering partnerships to support organizational growth.
Work History
Direct Support Professional
3 Years 8 Months- Developed personalized care plans in collaboration with clients and families to address unique needs.
- Assisted individuals with daily living activities to promote independence and dignity.
- Facilitated community integration by coordinating social and recreational activities for clients.
- Monitored client progress, documenting behaviors and outcomes to ensure optimal support strategies.
- Trained new staff on best practices for client engagement and safety protocols to enhance service quality.
- Advocated for client rights and needs during interdisciplinary team meetings, fostering a collaborative environment.
- Implemented feedback loops from clients to refine care approaches, improving overall satisfaction levels.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
Stocker
3 Years 2 Months- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Organized merchandise on shelves to enhance product visibility and accessibility.
- Collaborated with team members to maintain cleanliness and safety standards in stock areas.
- Trained new staff on stocking procedures and company policies for operational efficiency.
- Monitored product expiration dates, removing outdated items to ensure customer satisfaction.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Assisted customers with special requests, enhancing their shopping experience at the store.
Receptionist
2 Years 2 Months- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Coordinated communication between departments, facilitating smooth information flow.
- Maintained office supplies inventory, optimizing procurement and reducing costs.
- Assisted in organizing community events, enhancing local engagement and outreach efforts.
- Implemented workflow improvements, increasing overall office productivity and service quality.
- Oversaw daily operations of reception area, ensuring adherence to organizational standards and policies.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive a positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained visitor log for entering and leaving the facility for security purposes.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Assisted with planning office events and meetings for smooth execution.
Customer Service Representative
2 Years 7 Months- Coordinated scheduling of landscaping services to optimize team efficiency and customer experience.
- Trained new staff on customer service protocols and company procedures for improved performance.
- Developed solutions to streamline communication between clients and service teams, enhancing workflow efficiency.
- Collaborated with team members to execute landscape designs according to client specifications.
- Maintained cleanliness of job site, promoting safety and efficiency throughout projects.
- Trained new associates on equipment usage and safety protocols, fostering a knowledgeable workforce.
- Developed schedules for landscaping tasks, optimizing workflow and resource allocation.
- Implemented improved maintenance procedures, increasing overall service quality for clients.
- Fostered positive relationships with clients, resulting in repeat business and referrals for new landscaping opportunities.
- Boosted customer satisfaction by providing consistent communication throughout project timelines.
- Maintained grounds by trimming, weeding, and general clean-up.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Landscaped yards by planting flowers, grass, trees, and bushes.
- Transferred materials to designated areas using hand trucks, electric carts, and wheelbarrows.
- Collected and removed debris at job sites.
Education
High School Diploma
Skills
Client support
Crisis intervention
Behavior management
First aid and safety
Safety compliance
Behavior redirection
Decision-making support
Critical thinking
Time management
Customer service
Call center experience
Clerical support
Computer proficiency
Willing to learn
Adaptability
Customer engagement
Personalized care
Physical support
Timeline
Direct Support Professional
Hope Human Services
12.2022 - CurrentRead More
Stocker
Walmart
02.2016 - 04.2019Read More
Receptionist
Kitsap Community Resources Kcr
08.2014 - 10.2016Read More
Customer Service Representative
Rocket Landscaping
09.2011 - 04.2014Read More
James Campbell High School
High School Diploma
Read More