Selah Serna
Bakersfield,CA
Summary
Motivated and adaptable Liberal Studies Graduate seeking a position as a Substitute Teacher. Eager to create an engaging supportive environment where students feel valued and motivated. With a strong foundation in communication and adaptability, I'm ready to step in. and contribute to student success, no matter the subject or challenge.
Overview
8
8
years of professional experience
Work History
Barista Trainer
Starbucks
07.2017 - Current
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and strategies for success to new employees.
Customer Service Lead
Popeyes Chicken
05.2016 - 01.2018
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
Education
Bachelor of Arts - Liberal Studies
California State University Bakersfield
Bakersfield, CA05.2024
Associate of Arts - Communication And Criminal Justice
Bakersfield College
05.2021
Skills
- Leadership experience
- Health and safety compliance
- Crowd management
- Communication Skills
- Creative Problem Solving
- Positive Reinforcement
Substitute Teacher Permit - 2024
Received the approval through Kern County Superintendent Of Schools August 2024
Timeline
Barista Trainer
Starbucks
07.2017 - Current
Customer Service Lead
Popeyes Chicken
05.2016 - 01.2018
Bachelor of Arts - Liberal Studies
California State University Bakersfield
Associate of Arts - Communication And Criminal Justice
Bakersfield College