SELAMWIET SESHE
IAP World Services, Inc. (Formerly Johnson Controls World Services)
SILVER SPRING,MARYLAND
25
years of professional experience
Seeking a challenging position with a growth-oriented company that would effectively utilize my prior experience in Quality Management, Administrative Management, Data Entry, and measured Customer Satisfaction.
Work History
Processing Clerk II
19 Years 10 Months- Highly effective in performing patent application and related material support for the Office of Initial Patent Examination (OIPE).
- Adept at completing technical documentation requiring attention to detail while realizing more than a 99% error efficiency rate.
- Interacted effectively with Team members to reach common work goals.
- Assisted in writing work instructions, processes and procedures applicable to my assigned tasks.
- Assisted in the application of ISO9001 Quality Standards; ISO14000 Safety Standards and 18001 Health Standards in every phase of the work environment.
- Assisted in the application of Quality Management System training, reports, audits and other actions assuring customer satisfaction and meeting or exceeding contract requirements.
- Responsible for Patent Application processing of fees into the United States Patent and Trademark Office (USPTO) revenue accounting automated system. Average more than $200K daily, for more than 400 transactions.
- Responsible for counting Patent applicants' checks received, preparing the checks for armor pickup, and charging the credit card forms by bundle and forwarding to USPTO Finance.
- Responsible for completing a production report each day, and tracking effectiveness of my production and accuracy.
Processing Clerk
5 Years 3 Months- Responsible for opening and sorting more than 450 Patent and Trademark documents daily, including sorting and routing them to required locations.
- Responsible for the accuracy and maintaining required production of applications received. Maintained above a 99% Production and Efficiency rate.
- Communicated with the USPTO government customers for troubled documents.
Education
Typing and Word Processing Software Training
International Organization for Standardization Training - ISO9001-1400-18001
Customer Satisfaction Skills Training
Accounting Diploma
Skills
Highly proficient in customer service
employee relations and maintaining monitoring a task until completed correctly.
High quality work ethics
and dependable. Requires little or no supervision. Seek responsibility.
Highly proficient in Microsoft Office software (Excel
Word
Power Point)
Strengths
Excellent leadership
and communication skills
written and orally.
Demonstrated decision-making and problem-solving abilities.
Capacity to quickly master and convey to all new concepts and procedures.
Self starter.
Dependable.
Conscientious
energetic
detail-oriented and resourceful.
Timeline
Processing Clerk II
IAP World Services, Inc. (Formerly Johnson Controls World Services)
01.2005 - 11.2024Read More
Processing Clerk
Johnson Controls World Services
09.1999 - 12.2004Read More
College in Addis
Accounting Diploma
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IAP World Services, Inc.
Customer Satisfaction Skills Training
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IAP World Services, Inc.
International Organization for Standardization Training from ISO9001-1400-18001
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Skills Training Program
Typing and Word Processing Software Training
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