Summary
Overview
Work History
Education
Skills
Timeline
Generic

Selandria China

Sumter,SC

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Teleperformance USA
01.2024 - 07.2024
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Schedule payments
  • Credit applications

Machine Operator

Continental Tire
05.2023 - 10.2023
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Quickly shut down equipment in emergency situations following protocols.
  • Complied with company and OSHA safety rules and regulations.
  • Operated various types of machinery, contributing to the successful completion of diverse projects.
  • Measure sidewall to make sure they were in proper measurement for tires
  • Clean out machines after each compound
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.

Head Cleaner

Alliegence Industries
06.2021 - 07.2022
  • Established long-lasting relationships with clients through consistent communication and updates on project progress.
  • Upheld strict quality control measures throughout each project, consistently delivering exceptional results that exceeded client expectations.
  • Fostered a positive work culture focused on teamwork, open communication, and mutual respect among team members.
  • Achieved high satisfaction ratings from clients through meticulous attention to detail in all cleaning services.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Used time management and efficient cleaning methods to meet deadlines.

Personal Care Assistant

CastlePointe Home Care
01.2017 - 11.2021
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
  • Supported clients'' mental health by actively listening to concerns and offering compassionate companionship during challenging times.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.

Cashier

Zaxbys
02.2015 - 10.2019
  • Welcomed customers and helped determine their needs.
  • Used POS system to enter orders, process payments and issue receipts.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Education

Administrative Medical Assistant Certification - CMA

Protein Edu
South Carolina
12-2024

Certificate - Pharmacy Technician

Palmetto School of Career Development
Columbia, SC
05-2019

High School Diploma -

Lakewood High School
Sumter, SC
06-2013

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Call center experience
  • Conflict Resolution
  • Customer Relations
  • Client Relations
  • Call Management
  • Complaint resolution
  • Professional telephone demeanor
  • Customer satisfaction measurement

Timeline

Customer Service Representative

Teleperformance USA
01.2024 - 07.2024

Machine Operator

Continental Tire
05.2023 - 10.2023

Head Cleaner

Alliegence Industries
06.2021 - 07.2022

Personal Care Assistant

CastlePointe Home Care
01.2017 - 11.2021

Cashier

Zaxbys
02.2015 - 10.2019

Administrative Medical Assistant Certification - CMA

Protein Edu

Certificate - Pharmacy Technician

Palmetto School of Career Development

High School Diploma -

Lakewood High School

Similar Profiles

CREATE PROFILE
Selandria China