Selecia Aguilar
Houston,Texas
Summary
Adept at elevating customer experiences and boosting sales, I leveraged my product knowledge and conflict resolution skills at Macy’s to significantly enhance team performance and customer satisfaction. Recognized for my adaptive teamwork and proficiency in Microsoft Office, I consistently ranked among top performers, driving business growth through strategic customer engagement and effective complaint management.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Macy’s Department Store
11.2024 - Current
- Responded to customer requests for products, services, and company information.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Promptly responded to inquiries and requests from prospective customers.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
Cosmetics Sales Representative
Shiseido
05.2023 - 11.2023
- Offered make-up tips and popular tutorials in alignment with latest trends.
- Delivered product demonstrations and sample applications, raising exposure of key brands.
- Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
- Ranked among top sales performers, averaging over $Amount sales annually.
- Applied merchandising and housekeeping procedures, adhering to corporate, and brand standards.
- Protected store assets and inventory via loss prevention procedures.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Cosmetic Buisness Manager
Dillard’s Department Store / Kiehl’s
09.2021 - 05.2023
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Sales Associate
Dillards Department Store
09.2019 - 09.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
Sales Associate
New York and Company
07.2018 - 06.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to build rapport and loyalty.
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Store Manager
Proactiv
02.2016 - 01.2017
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Completed point of sale opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed inventory control, cash control, and store opening and closing procedures.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Sales Associate
Proactiv
12.2015 - 02.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to build rapport and loyalty.
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Associate Of Applied Business -
Brazosport College
Lake Jackson, TX06.2015
Skills
- Scheduling
- Account updating
- Complaint resolution
- New teller training
- Client relations
- Quality assurance controls
- Call management
- Training development aptitude
- Adaptive team player
- Microsoft Office Suite
- Money handling
- Customer service
- Business development
- Microsoft PowerPoint
- Conflict resolution
- Decision-making
- Hospitality and accommodation
- Spreadsheets
- Prioritization
- Product knowledge
- Calm demeanor
Timeline
Customer Service Representative
Macy’s Department Store
11.2024 - Current
Cosmetics Sales Representative
Shiseido
05.2023 - 11.2023
Cosmetic Buisness Manager
Dillard’s Department Store / Kiehl’s
09.2021 - 05.2023
Sales Associate
Dillards Department Store
09.2019 - 09.2021
Sales Associate
New York and Company
07.2018 - 06.2019
Store Manager
Proactiv
02.2016 - 01.2017
Sales Associate
Proactiv
12.2015 - 02.2016
Associate Of Applied Business -
Brazosport College
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