Selena Amato
Bristol
Summary
Drexel University graduate with significant experience in food service and childcare. Demonstrates strong communication and customer service skills, effectively building positive relationships while ensuring safe and organized environments. Highly reliable and adaptable, with a proven work ethic and interpersonal strengths applicable in various professional settings.
Overview
10
10
years of professional experience
Work History
Server
Firebirds Wood Fired Grill
Yardley
08.2025 - Current
- Delivered attentive service to elevate customer dining experiences.
- Executed timely order processing to ensure efficient meal delivery.
- Maintained cleanliness and organization of dining area during shifts.
- Collaborated with kitchen staff to accommodate special requests and dietary needs.
- Resolved customer complaints with professionalism and composure.
- Managed multiple tables concurrently during peak hours.
- Adhered to health and safety regulations to uphold a safe environment.
- Provided menu recommendations tailored to customer preferences.
Server/Bartender
Red Robin
Langhorne
09.2023 - 08.2025
- Delivered exceptional customer service to ensure satisfaction and loyalty.
- Accurately took orders and processed transactions while adhering to cash handling procedures.
- Operated POS terminals for order entry, bill splitting, and total calculations.
- Performed opening and closing duties, including setting up dining area and restocking supplies.
- Greeted customers, addressed inquiries, and recommended specials to enhance dining experience.
- Responded promptly to guest complaints and feedback, maintaining professionalism throughout.
- Managed high volume of daily customers while ensuring quality service delivery.
- Streamlined operations by efficiently handling money transactions and customer interactions.
Manager
Original Italian Pizza
Manlius
03.2016 - 07.2023
- Resolved customer complaints to uphold positive guest relationships.
- Supervised and trained staff on customer service, food handling, and safety protocols.
- Completed thorough opening, closing, and shift change functions to ensure operational standards.
- Maintained accurate records of sales transactions and daily shift reports.
- Established strong interpersonal relationships with guests and employees through effective communication.
Child and Youth Worker
YMCA
Manlius
10.2018 - 12.2019
- Developed individualized behavior support plans addressing specific needs of children and youth.
- Facilitated engaging group activities promoting social skills and teamwork.
- Collaborated with families to create nurturing environments for children's growth.
- Implemented skill development activities enhancing participants' coping strategies.
- Monitored and documented individual progress in behavioral and emotional development.
- Encouraged positive peer interactions through structured recreational activities.
- Supported youth in setting and achieving personal goals for self-improvement.
Education
Bachelor of Science - Psychology
Drexel University
Philadelphia, PA12-2025
Bachelor of Arts - Psychology
University At Albany
Albany, New York, NYSkills
- Conflict resolution
- Customer service and support
- Child development
- Team collaboration
- Interpersonal communication
- Suggestive selling
- Quality assurance
- Relationship management
- Food sales and promotion
Timeline
Server
Firebirds Wood Fired Grill
08.2025 - Current
Server/Bartender
Red Robin
09.2023 - 08.2025
Child and Youth Worker
YMCA
10.2018 - 12.2019
Manager
Original Italian Pizza
03.2016 - 07.2023
Bachelor of Science - Psychology
Drexel University
Bachelor of Arts - Psychology
University At Albany