Selena Ayala
Houston,TX
Summary
Dedicated professional with proven problem-solving and communication skills. Experienced in managing high-volume customer interactions, ensuring satisfaction and operational efficiency. Consistently achieves high customer satisfaction ratings through effective management and support.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Coordinator
DC Hogan & Associates
Houston, Texas
08.2024 - Current
- Coordinated office operations to ensure smooth workflow and efficiency.
- Managed scheduling and calendar for team meetings and events.
- Organized files and maintained accurate records for easy retrieval.
- Supported onboarding processes for new hires by preparing materials.
- Handled incoming correspondence and directed inquiries to appropriate staff.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
Customer Service Representative
Solstice Benefits
Plantation, Florida
04.2018 - 08.2019
- Managed high-volume inbound calls to resolve customer inquiries effectively.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Provided accurate information about products and services to customers.
- Addressed customer complaints with empathy and professionalism consistently.
- Performed follow-up calls to provide additional assistance on customer inquiries, enhancing overall service experience.
- Documented customer interactions in call center database to maintain accurate records for future reference.
- Adhered to quality assurance standards while handling customer inquiries, ensuring consistent service quality.
- Adhered to all company policies and procedures when dealing with customers.
Education
High School Diploma -
Brooklyn College Academy
Brooklyn, NY06-2013
Skills
- office coordination
- Data entry
- call handling efficiency
- Organizational management
- time management
- attention to detail
- problem solving
- Customer Focus
- Adaptability
- effective communication
- Adaptability
Certification
Online Insurance Adjuster
Timeline
Administrative Coordinator
DC Hogan & Associates
08.2024 - Current
Customer Service Representative
Solstice Benefits
04.2018 - 08.2019
High School Diploma -
Brooklyn College Academy