SELENA CABRERA
Conroe,TX
Summary
Experienced in managing retail operations, including inventory management, customer service, and team leadership. Demonstrated ability to drive sales, improve store performance and develop staff members into productive team players. Strong problem-solving skills and knack for building relationships with customers have consistently contributed to overall store success. Committed to creating positive shopping experiences that lead to repeat business. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
FULL TIME LEAD
THE CHILDRENS PLACE
The Woodlands, TX
10.2022 - 05.2024
- Trained, coached, and mentored new team members on customer service and operational standards.
- Performed daily opening and closing duties including cash handling and reconciliation.
- Responded promptly to customer inquiries or complaints regarding products or services.
- Executed all merchandising directives accurately according to planograms.
- Reconciled returns and exchanges quickly while following established procedures.
- Processed sales transactions via cash register and telephone orders.
- Cultivated loyal customer base by providing excellent customer service.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Managed special store projects to improve store-wide processes and operations.
- Trained staff to have extensive product knowledge and upselling skills.
FULL TIME LEAD
The Children's Place
Conroe, TX
06.2020 - 01.2022
- Completed thorough opening, closing, and shift change functions to maintain operational standards.
- Implemented loss prevention measures to protect against shoplifting or theft incidents.
- Scheduled staff shifts to ensure adequate coverage during peak hours.
- Developed relationship with customers by providing knowledgeable advice about products.
- Maintained a neat, clean, organized work environment that meets company standards.
Sales Associate
Forever 21
The Woodlands, TX
03.2018 - 12.2019
- Greeted customers and provided exceptional customer service.
- Organized stockroom shelves according to size, color or style.
- Demonstrated product features and benefits for customers' needs.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions, and offered product advice.
- Worked with fellow sales team members to achieve group targets.
Education
High School Diploma -
Splendora High School
Splendora, TX05-2016
Some College (No Degree) - PATIENT CARE TECHNICIAN
LONESTAR COLLEGE
CONROESkills
- Time management proficiency
- Fraud detection knowledge
- Stress Tolerance
- Asset Protection
- Customer Relationship Building
- Cash Handling
- Merchandise Display
- Staff Development
- Orientation and training
- Customer Engagement
- Retail Operations
- Staff Training and Development
- Schedule Management
- Team Leadership
- Teamwork and Collaboration
- Task Delegation
- Conflict Resolution
- Team building
- Multitasking
- Time Management
Languages
Spanish
Professional
Timeline
FULL TIME LEAD
THE CHILDRENS PLACE
10.2022 - 05.2024
FULL TIME LEAD
The Children's Place
06.2020 - 01.2022
Sales Associate
Forever 21
03.2018 - 12.2019
High School Diploma -
Splendora High School
Some College (No Degree) - PATIENT CARE TECHNICIAN
LONESTAR COLLEGE
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