Selena Castellanos
San Bernardino,CA
Summary
Experienced PICU unit secretary specializing in patient documentation and medical records management. Maintains HIPAA compliance while ensuring effective communication between families and medical staff. Proven ability to perform under pressure during critical situations, including code whites and ECMO activations. Demonstrates composure and efficiency in high-stress environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
PICU Unit Secretary
Loma Linda University Children's Hospital
Loma Linda, California
08.2023 - Current
- Coordinated communication between medical staff and families to enhance understanding of patient care in the PICU.
- Supported the nurse staff with patient care logistics and procedural preparations.
- Facilitated communication between parents and guardians, nurses, physicians, and social workers. regarding any changes or updates in a patient's condition.
- Handled phone inquiries and provided information to parents regarding patient status.
- Demonstrated excellent customer service skills while interacting with patients, families, visitors, and other healthcare providers in a professional manner.
- Managed patient records and maintained accurate documentation for admissions and discharges.
- Organized files and ensured compliance with hospital policies and regulations in the PICU.
- Maintained confidentiality of all patient information at all times according to HIPAA guidelines.
- Assisted medical professionals with administrative tasks, streamlining operations and supporting quality patient care.
- Performed data entry into electronic medical records systems.
- Communicated with patients with compassion while keeping medical information private.
Education
Bachelor of Science - Psychology
University of California, Riverside
Riverside, CA12-2026
CNA Certification -
McKallen Medical Training
Ontario, CA04-2026
High School Diploma -
San Bernardino High School
San Bernardino06-2023
Skills
- Patient registration
- Patient documentation
- Medical records management
- Medical terminology proficiency
- HIPAA compliance
- Patient confidentiality
- Medical transcription
- Data entry
- Document preparation
- Supply ordering
- Time management
- Adaptable to change
- Conflict resolution
- Strong communication skills
- Flexible schedule
Languages
Spanish
Native/ Bilingual
Certification
AHA Basic Life Support
Timeline
PICU Unit Secretary
Loma Linda University Children's Hospital
08.2023 - Current
Bachelor of Science - Psychology
University of California, Riverside
CNA Certification -
McKallen Medical Training
High School Diploma -
San Bernardino High School