Selena Clough
Madison
Summary
Customer Relations Specialist with 5+ years of experience in B2B sales, database management, patient support, and customer experience, as well as retention. Proven track record in developing personalized sales strategies and leveraging social media platforms to increase brand awareness. Demonstrates strong ability in building and maintaining long-term business relationships, training team members, and managing shifts efficiently. Skilled in merchandising and implementing innovative sales techniques.
Overview
8
8
years of professional experience
Work History
Customer Care Associate
Exact Sciences Laboratories
Madison
04.2024 - 05.2025
- Engaged in conversation with customers to understand needs, resolve issues, and answer questions for patients' needs.
- Evaluated and identified opportunities to drive process improvements that positively impacted customer experience.
- Developed strategies for improving customer service operations.
- Provided patient support via inbound and outbound campaigns to drive business initiatives and create a better patient experience.
Wireless Sales Consultant
Team Wireless
07.2023 - 04.2024
- Assisted customers with their business, home, and personal wireless needs by identifying products to improve their daily lives through solution based selling strategies.
- Created personalized sales strategies based on customer needs and market trends to drive revenue growth and exceed sales targets.
- Leveraged social media platforms to create engaging content and increase brand awareness for Team Wireless's products and services.
- Analyze competitor offerings and market trends to identify opportunities for differentiation and develop innovative sales strategies to stay ahead of the competition in the dynamic wireless industry.
Account Manager- Engineering
Oxford Global Resources
11.2021 - 05.2023
- Built and maintained long-term business relationships with client managers in the engineering field.
- Identified and generated consultant assignment opportunities from a database of client managers.
- Effectively communicated with client managers over the phone.
- Collaborate with the recruitment team to identify and onboard top engineering consultants to meet client needs and exceed expectations.
- Collaborate with the engineering team to provide insights on client needs and help tailor consultant assignments to meet specific project requirements.
Wireless Sales Expert
Cellular sales of Knoxville Incorporated
Madison
07.2020 - 06.2021
- Providing customers with products and solutions which helps to simplify and organize their lives.
- Assessing customers needs and providing them with the equipment for a solution based process.
- Generating sales by using passion for cutting edge technology.
- Helping customers enjoy the best things about their new products so they can begin using and enjoying them immediately.
- Excelling in a team-based compensation environment.
- Assisting with store opening and closing duties including daily inventory, and cash management.
- Training and mentoring new hires and teaching them sales processes.
- SMB sales in the area as well as managing business accounts.
Store Manager
Victra
06.2018 - 04.2020
- Oversaw entire location in a high traffic tourist area.
- Handled all hiring, recruiting, interviewing, end hiring decision as well and training all staff on sales and customer service techniques.
- Traveled in a hour radius to other locations to assist with b2b processes to increase metrics for KPIs for business versus personal accounts.
- Handled all merchandising and inventory in location including purchase orders.
- Customer satisfaction, technical support, and sales were all involved in this position.
- I started as a sales rep and repeatedly exceeded all sales quotas with highest customer satisfaction that I was promoted as the youngest store manager in our district and was transferred to take over our location in a tourist area that struggled with competition. My approach to build and effective team with cohesive approaches and provide the best customer service while also finding customers products to fit their needs, my store quickly became a staple in the area for all cellular products.
Shift Supervisor/Game Master
Family Entertainment Group
Wisconsin Dells
12.2016 - 06.2018
- Original team of a new space being opened as a free roaming virtual reality arena via zero latency. At that time, there were only 6 locations in the world using virtual reality in this manner.
- Assisted with interviewing and hiring for team as well as scheduling.
- Assisted customers through their gaming experience to make sure they enjoyed the attraction safely and giving them the best experience possible.
- Tested equipment and worked with technical team internationally to solve any equipment issues.
- Managed the database that scheduled guests to make sure the shift was ran smoothly.
- Trained new team members how to use the equipment and monitored the location.
Education
High School Diploma -
Adams Friendship High School
Skills
- Customer service
- B2B sales
- Account management
- Staffing
- Technology
- Engineering
- Communication skills
- Wireless sales
- Simplifying and organizing
- Training and mentoring
- Technical support
- Interviewing
- Scheduling
- Database management
- Customer relations
- Sales maximization
- Patient support
- Inbound and outbound call handling
- HIPAA regulation
Hobbies and Interests
- Gaming
- Collecting gaming consoles
- Traveling
- Music
Timeline
Customer Care Associate
Exact Sciences Laboratories
04.2024 - 05.2025
Wireless Sales Consultant
Team Wireless
07.2023 - 04.2024
Account Manager- Engineering
Oxford Global Resources
11.2021 - 05.2023
Wireless Sales Expert
Cellular sales of Knoxville Incorporated
07.2020 - 06.2021
Store Manager
Victra
06.2018 - 04.2020
Shift Supervisor/Game Master
Family Entertainment Group
12.2016 - 06.2018
High School Diploma -
Adams Friendship High School