Selena Deluna
Nail Technician/Receptionist
Ooltewah,TN
Summary
Overall, I have worked as a nail technician for eight years. Also, during this time I would help greeting customers, making appointments and other jobs to keep the work place organized.
Overview
6
6
years of professional experience
Work History
Nail Technician
Self Employed Services
Ooltewah , TN
05.2022 - Current
- Prepared nail beds and cuticles, shaped nails and applied polish.
- Maintained master appointment calendar covering all customer visits, employee schedules, and special events.
- Responded to customer requests and concerns about gel application and nail art designs.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Oversaw schedule to manage appointments of new and existing clients.
Receptionist
Nail Salons
Dayton, TN
10.2017 - Current
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Helped office staff prepare reports and presentations for internal or client-related use.
Nail Technician
Self Employed Services
Dayton, TN
10.2017 - 05.2022
- Communicated effectively with management concerning important customer issues.
- Kept tidy and organized area to comply with cleanliness standards.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Treated, prepared, and maintained clients' nails on both hands and feet.
- Collaborated with other members of salon staff to provide amazing client experience.
- Executed pedicures and manicures using professional quality products and tools.
Education
High School Diploma -
James Madison High School
OnlineSkills
Verbal and written communication
Customer education
Time management
Dependable and Responsible
Decision-Making
Teamwork and Collaboration
Active Listening
Organization and Time Management
Timeline
Nail Technician
Self Employed Services
05.2022 - Current
Receptionist
Nail Salons
10.2017 - Current
Nail Technician
Self Employed Services
10.2017 - 05.2022
High School Diploma -
James Madison High School