SELENA FLORES
Houston,TX
Summary
Drive consistent customer and revenue growth with strong networking and prospecting skills. Proven ability to convert leads into customers, keep accounts serviced and maintain competitive sales numbers. Excellent relationship-building, communication and multitasking abilities.
Successful advertising professional with 12 years of experience propelling brand image and driving customer engagement to increase revenue. Highly skilled at generating attention among target audiences by sales and leasing. Collaborative in working with various teammates and industry professionals to oversee execution of campaigns.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Leasing Agent
HM-EQUITY MANAGEMENT
Houston, TEXAS
03.2018 - Current
- Review rental eligibility by following RESMAN / software.
- Send and receive rental / employment verifications.
- Welcomed tenants to leasing office, asked open-ended questions and offered assistance with any issues or concerns.
- Prepared and submitted weekly and monthly reports before deadlines.
- Follow up and monitor status of all active leases to prepare for renewals, transfers or vacancies and document updates.
- Submit property maintenance services.
- Analyzed Monthly leasing marketing and tracked advertising, promotions to businesses in local area through marketing collateral, phone calls and email messages.
- Ensured tenants / prospects aware of and follow all policies and property rules.
- Collaborated with property managers to keep units ready for new tenants and oversee smooth moves.
- Escalated critical issues to property manager to ensure immediately resolution.
- Scheduled tours so that interested parties could view available units and amenities.
- Receive and submit payments such as Rent / Deposits.
- Conducted screening background on new applicants.
- Check facilities and units on daily basis to make sure that all areas looked appealing and welcoming.
- Walk-through move out units.
- Prepare / File documents to collection.
- Prepare evection files / courthouse.
- Make calls to request for carpet shampoo / paint and etc.
- Rehabs / Demos.
- Make copy of mailbox / main door keys.
- Enter and submit property bills onto RESMAN.
Used Car Sales Manager /Collections Account Manager
PUENTE AUTO SALES
Houston, TEXAS
09.2016 - 07.2017
- Organized and updated schedules to optimize coverage for expected customer demands.
- Achieved sales goals and business objectives by motivating staff and promoting .
- Check inventory system to locate vehicles at other stores, improving sales rates.
- Order / pick up parts by verifying VIN and maintaining inventories.
- Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
- Repossess vehicles for current and past due accounts.
- Locate vehicles by GPS.
- Transaction / transfer DMV titles.
- Lost titles / salvage tiles and etc.
- Make sure vehicles on lot are running.
- Process customer information to order aluminum plates by DMV.
- Educated customers on product and service offerings.
- Stayed up to date on store promotions, payment policies and security practices.
- Inspect / submit new vehicles into inventory.
- Analyzed Monthly marketing and tracked advertising, promotions to businesses in local area through marketing collateral, phone calls and email messages. take photos of vehicles to upload onto business websites such as Facebook, Instagram and etc.
Front Desk Receptionist /Payment Specialist /Collections Specialist
DRIVE AWAY AUTOS
Houston, TEXAS
12.2015 - 06.2016
- Receive payments / down payments by cash, check, credit or debit cards.
- Answer customers' questions, resolve complaints, and provide information on procedure or policies.
- Greet customers entering establishments.
- Count money in cash drawers at beginning and end of shifts to ensure that amounts are correct and that there is adequate change.
- Record totals of transactions and assist customers with opening / closing accounts.
- Assist in creating license plates and help with collection of payments by contacting customers and leaving detailed voicemails based on current open accounts.
- Verify credit acceptance by reviewing and recording driver's license number with personal information.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Sales Associate
ROSS STORES INC.
Houston, TEXAS
01.2013 - 12.2015
- Receive payment by cash, check, credit cards, or automatic debits using point-of-sale system.
- Issue receipts, refunds, credits, or exchange.
- Assist customers by providing information and resolving their complaints.
- Greet customers entering establishment.
- Prepared merchandise for sales floor by pricing or tagging and marking down merchandise.
- Maintain clean and orderly checkout / shopping areas.
- Count money in cash drawers at beginning and end of shifts to ensure that amounts are correct and that there is adequate change.
- Assist with duties in other areas of store, such as monitoring fitting rooms.
- Take inventory and examine merchandise to identify items to be reordered or replenished.
- Unload boxed merchandise from trucks followed by re-stocking new merchandise.
- Size clothes and putting back merchandise where they belong.
- Monitor premises for loss prevention.
- Answer phone calls in order to assist customers.
Sales Associate
LA RAZA WESTERN WEAR
Houston, TEXAS
07.2011 - 08.2013
- Perform sales floor work, such as greeting or assisting customers.
- Answer questions regarding store and it's merchandise.
- Clean shelves, counters, and tables.
- Plan store layouts and design displays such as marketing.
- Bag / package purchases and wrap gifts.
- Compute and record totals of transactions.
- Creatively design customized merchandise (boots, belts, etc.)
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Recommended optimal merchandise based on customer needs and desires.
- Assisted customers by finding needed items and checking inventory for items at other locations.
- Count money in cash drawers at beginning and end of shifts to ensure that amounts are correct.
- Take photos of merchandise to upload onto store websites and etc.
- Receive payments by cash, debit or credit cards.
- Answer phone calls and emails sent by customers.
Education
Business Management Candidate -
Houston Community College
Houston, TX05.2023
High School Diploma -
Houston Heights High School
Houston, TX06.2014
Skills
- Organized
- Knowledge in POS system
- Friendly
- Bilingual-Fluent in english and Spanish
- Cooperates and work well with others
- Thoroughly researches background information
- Meet deadlines
- Exceptional listener and communicator
- Flexible
- Adaptability
Certification
Leasing Consultant of the month honor of 8 awards.
Leasing Consultant certification 101 HAA.
Timeline
Leasing Agent
HM-EQUITY MANAGEMENT
03.2018 - Current
Used Car Sales Manager /Collections Account Manager
PUENTE AUTO SALES
09.2016 - 07.2017
Front Desk Receptionist /Payment Specialist /Collections Specialist
DRIVE AWAY AUTOS
12.2015 - 06.2016
Sales Associate
ROSS STORES INC.
01.2013 - 12.2015
Sales Associate
LA RAZA WESTERN WEAR
07.2011 - 08.2013
Business Management Candidate -
Houston Community College
High School Diploma -
Houston Heights High School