Selena Gonzalez-Parks
Abington,PA
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Brewista
7Brew Coffee
High Point, NC
2025.08 - 2026.03
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Able to consistently stand, bend, and move around in the shop and outside for prolonged periods of time.
- Dedicated to keeping the company policies and procedures in order.
- Utilized POS system such as Toast, Xenial, and Touchpoint to receive and process customer payments.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
Shift Leader and Travel Trainer
Clutch Coffee Bar
Greensboro, NC
2022.01 - 2025.08
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Ensured compliance with health and safety regulations to provide a safe workplace while maintaining daily cleanliness and organization of the work area to uphold company standards.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
- Able to consistently stand, bend, and move around in the shop and outside for prolonged periods of time.
- Counted cash drawers and tips by hand in the morning, at shift change and at closing to determine shortages or overages and prepare bank deposit statements.
- Traveled to South Carolina and cities in NC to open new shops and train new baristas for 2-4 weeks at a time. Helped open 7+ stores and was a trainer at 6 new shops.
- Trained under the head travel trainer and learned how to conduct the first 3-days of training when a new barista is hired. This aided them to learn about the company policies and the process of drink building before officially starting their 2 weeks of training, giving every new hire a head start on learning materials.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
Cashier and barista
Delicious Bakery
Greensboro, NC
2021.04 - 2022.01
- Complete cash and card transactions on a newly updated Toast POS.
- Trained new team members in cash register operation, stock procedures, coffee making techniques, and customer services.
- Maintain a positive attitude and give the best customer service while supporting and ensuring a safe environment with set COVID-19 precautions.
- Took custom cake and bakery orders, ensuring all details were accurately recorded and coordinated with the bakery team to fulfill large orders and special event requests.
- Offered product recommendations and provided information on bakery items to customers.
- Labeled bakery products with prices, ingredients, and allergen information.
Lead Starbucks Barista/Manager
Harris Teeter
Greensboro, NC
2019.01 - 2021.04
- Supported grocery store manager with recruiting, interviewing, and hiring baristas.
- Responsible for working with the district manager in increasing sales and making sure the department meets our weekly goals.
- Greeted customers at the front counter with a pleasant smile and superior customer service while answering questions and inputting specialty coffee orders into POS system.
- Arranged merchandise and built eye-catching displays to increase sales.
- Managed cash handling procedures, ensuring accuracy in transactions and deposits.
- Led inventory management, ordering supplies and managing stock levels to minimize waste.
- Resolved customer complaints with professionalism, ensuring a positive café experience.
- Led efforts in sustainability, reducing waste and promoting environmentally friendly practices.
Education
Bachelor of Science - Kinesiology
University of North Carolina At Greensboro
Greensboro, NC 2018.05 - 2020.08
Some College (No Degree) - Health and Human Science
Temple University
Philadelphia, PASome College (No Degree) - Sociology
Averett University
Danville, VASkills
- Communication
- Organization and time management
- First Aid/CPR
- Problem-solving
- Relationship building
- Friendly, positive attitude
- Exceptional customer service
- Physical stamina
- Multitasking and organization
Affiliations
- Member, UNC-Greensboro Alumni Association
- American Physical Therapy Association, Student PTA member 2022-2023
Timeline
Brewista
7Brew Coffee
2025.08 - 2026.03
Shift Leader and Travel Trainer
Clutch Coffee Bar
2022.01 - 2025.08
Cashier and barista
Delicious Bakery
2021.04 - 2022.01
Lead Starbucks Barista/Manager
Harris Teeter
2019.01 - 2021.04
Bachelor of Science - Kinesiology
University of North Carolina At Greensboro
2018.05 - 2020.08
Some College (No Degree) - Health and Human Science
Temple University
Some College (No Degree) - Sociology
Averett University