Selena Harris

• Assisted customers in selecting products, enhancing their shopping experience and satisfaction.
• Maintained knowledge of current promotions and product features to effectively communicate with customers.
• Operated point-of-sale system accurately, processing transactions efficiently and ensuring a smooth checkout experience.
• Collaborated with team members to achieve sales goals and maintain store cleanliness and organization.
• Engaged in product merchandising, creating visually appealing displays to attract customer interest.
• Provided feedback on customer preferences to help inform inventory decisions and improve product offerings.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

• Assisted customers with ticket purchases and seating arrangements to enhance overall guest experience.
• Maintained cleanliness and organization of lobby, concession areas, and auditoriums to ensure safety and comfort.
• Operated point-of-sale systems efficiently for transactions, contributing to smooth service flow during peak hours.
• Collaborated with team members to manage crowd control during busy film releases and special events.
• Provided information about movie schedules and amenities to guests, ensuring accurate communication of offerings.
• Trained new staff on operational procedures and customer service standards to promote effective team performance.
• Resolved guest inquiries and complaints promptly, enhancing customer satisfaction and loyalty to theater services.
• Assisted with store opening and closing procedures, ensuring thorough preparation for each day''s business activities.
• Provided friendly greetings upon customer entry, creating a welcoming atmosphere within the establishment from the outset of each visit.
• Maintained a positive attitude throughout each shift, effectively navigating challenges and fostering a pleasant work environment for both staff and customers.

Majoring in Game Development

Courses focusing on computer programming and designing/development of video games.