Selena Huerta
Los Angeles,CA
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
7
7
years of professional experience
Work History
Concierge and Med Tech
Savant of Santa Monica
05.2023 - 12.2023
- Acknowledged and greeted guests entering or leaving building, promoting pleasant environment
- Took reservations from patrons by phone or online
- Answered guest questions regarding local area, facilities and amenities
- Entered work orders for housekeeping, pest control and maintenance issues
- Handled mail and package deliveries, keeping items secure
- Performed administrative duties such as filing paperwork related to concierge service transactions
- Maintained a professional presence at the front desk area by adhering to dress code standards
- Instructed patients on proper self-administration of medications when applicable
- Maintained medication stock and cleaned patient rooms and equipment
- Administered oral medications to patients in accordance with doctor's orders.
Patient Administrator
AMI Healthcare
11.2021 - 07.2022
- Verified insurance eligibility and obtained prior authorizations for services when necessary
- Assisted team members in completing tasks during times of high volume activity
- Explained policies, procedures and services to patients
- Assisted patients in scheduling appointments with providers and other staff members.
Customer Service Representative
Fred Loya Insurance Company
04.2021 - 11.2021
- Adjusted bills and refunded money to resolve customers' service or billing complaints
- Prepared and sold broad range of customized merchandise to individuals and commercial accounts
- Developed strong customer relationships to encourage repeat business
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Dispatcher
Patriot Motors
04.2019 - 03.2020
- Received or prepared work orders
- Worked closely with transportation supervisor to dispatch and assign loads
- Updated records of driver locations, delays, and cancellations
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs
- Maintained logs of all incoming calls and assigned tasks
- Managed a large volume of phone calls while ensuring accuracy in data entry.
Supervisor
El Super Fresh
03.2017 - 02.2019
- Monitored employee productivity to provide constructive feedback and coaching
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data
- Responded to customer questions regarding products, prices and availability
- Assisted in creating budgets for departmental expenses including personnel costs
- Maintained positive working relationship with fellow staff and management
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Education
High School Diploma -
Woodrow Wilson Senior High School
Los Angeles, CA06.2024
Skills
- Administrative Support
- Reservations Management
- Marketing
- Event Planning
- Cash Handling
- Sales
- Customer Service
- Training and Mentoring
- Bookkeeping
- Guest Services
- Team Supervision
- Safety Procedures
- Technical Troubleshooting
- Team Collaboration
- Software Management
- System Upgrades
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Concierge and Med Tech
Savant of Santa Monica
05.2023 - 12.2023
Patient Administrator
AMI Healthcare
11.2021 - 07.2022
Customer Service Representative
Fred Loya Insurance Company
04.2021 - 11.2021
Dispatcher
Patriot Motors
04.2019 - 03.2020
Supervisor
El Super Fresh
03.2017 - 02.2019
High School Diploma -
Woodrow Wilson Senior High School
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