SELENA JIMENEZ
Denham Springs,Louisiana
Summary
Focused Senior Level Manager who delivers consistent and exceptional results through setting and reaching S.M.A.R.T. goals. Willing to take on any task to support the team and help the business succeed. Offers strong work ethic, and organizational abilities. Facilitates and implements programs to drive sales, as well as create organized, clean and safe environments with diligent attention to detail and provide the best customer experience. Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Skilled Senior Management Leader bringing 11+-years background in management settings with progressive management responsibilities. Talents include building and motivating strong teams to enhance overall store operations. Develop and deepen customer relationships to enhance business revenue.
Overview
11
11
years of professional experience
Work History
Front End Manager
Costco Wholesale
Baton Rouge, LA
01.2024 - 04.2024
- Managed two Assistant Front End Managers, 7 Front End Supervisors, a team of cashiers, cashier assistants, and Member Service employees in ensuring exceptional Member Service
- Boost team morale by creating a fun and competitive atmosphere and implementing programs during department focuses
- Tracked employees, supervisors, and junior managers productivity and performance.
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in 10+ checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Maintained strong customer relations and effective customer service standards.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
- Reduced wait times for customers by optimizing staff scheduling and improving employee productivity.
- Enhanced customer satisfaction by streamlining front-end operations and implementing efficient check-out procedures.
- Evaluated employee performance and made recommendations for improvements.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached employees through day-to-day work and complex problems.
- Set high-performance expectations for employees during daily huddles, emphasizing the importance of teamwork towards achieving shared goals.
- Monitored adherence to safety protocols within the front-end area, ensuring compliance with company policies as well as local regulations.
- Collaborated with other department managers to develop cross-functional initiatives, fostering a cohesive store environment.
- Established strong partnerships with store management team, working closely to plan and execute seasonal promotions that exceeded sales targets.
- Boosted employee morale and reduced turnover by cultivating a positive work environment and providing regular feedback and recognition.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Worked with security staff and law enforcement on shoplifting and vandalism response.
- Created, prepared, and delivered reports to various departments.
- Recorded financial transactions and performed account reconciliations.
- Increased sales revenue through strategic product placement and enticing visual merchandising displays.
- Ensured accurate inventory management with routine audits, leading to improved stock availability for customers.
- Managed shelf inventory and customer-focused loss prevention strategies.
- Maximized store efficiency by regularly analyzing performance metrics and adjusting processes accordingly.
- Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.
- Reviewed financial reports and trend forecasts.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Assistant General Manager
Costco Wholesale
Lafayette, LA
12.2022 - 01.2024
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Established strong relationships with local vendors to secure high-quality products at competitive prices for our customers'' enjoyment.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Implemented staff training programs that improved service quality and increased customer loyalty.
- Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.
- Analyzed sales data to identify trends and opportunities for menu expansion or modification based on customer preferences.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Managed inventory levels to prevent overstocking or stockouts, ensuring availability of popular items.
- Developed and enforced health and safety protocols, significantly reducing workplace accidents.
- Managed scheduling and payroll, optimizing labor costs while maintaining staff satisfaction.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Achieved departmental goals by developing and executing strategic plans and performance metrics
- Communicated daily with management and other company leaders and buyers through various forms of interactions such as emails and video chats and conferences.
Fresh Manager
Costco Wholesale
Baton Rouge, Louisiana
10.2022 - 12.2022
- Review and verify daily department purchasing in SPI for all Fresh Departments including the Bakery, Service Deli, Meat, and Food Court
- Review and verify completion of all SSOP's for all Fresh Departments before beginning production each day
- Review and verify completion of all temperature logs and weight verification sheets are being completed in a timely manner and each day
- Review Daily Tracker for all Fresh Departments and fill in as needed for completion in a timely manner
- Meet with Department Managers, AGM, GM, on any issues to address and improve sales, productivity, hours, payroll, D&D, etc.
- Served as a mentor to junior team members, offering guidance and support in their professional development while also fostering a culture of teamwork and collaboration within the department.
- Carefully interviewed, selected, trained, and supervised staff.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Achieved consistent compliance with health and safety regulations, conducting regular staff training sessions.
- Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Front End Manager
Costco Wholesale
Baton Rouge, Louisiana
01.2022 - 10.2022
- Managed two Assistant Front End Managers, 7 Front End Supervisors, a team of cashiers, cashier assistants, and Member Service employees in ensuring exceptional Member Service
- Boost team morale by creating a fun and competitive atmosphere and implementing programs during department focuses
- Tracked employees, supervisors, and junior managers productivity and performance.
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in 10+ checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Maintained strong customer relations and effective customer service standards.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
- Reduced wait times for customers by optimizing staff scheduling and improving employee productivity.
- Enhanced customer satisfaction by streamlining front-end operations and implementing efficient check-out procedures.
- Evaluated employee performance and made recommendations for improvements.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached employees through day-to-day work and complex problems.
- Set high-performance expectations for employees during daily huddles, emphasizing the importance of teamwork towards achieving shared goals.
- Monitored adherence to safety protocols within the front-end area, ensuring compliance with company policies as well as local regulations.
- Collaborated with other department managers to develop cross-functional initiatives, fostering a cohesive store environment.
- Established strong partnerships with store management team, working closely to plan and execute seasonal promotions that exceeded sales targets.
- Boosted employee morale and reduced turnover by cultivating a positive work environment and providing regular feedback and recognition.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Worked with security staff and law enforcement on shoplifting and vandalism response.
- Created, prepared, and delivered reports to various departments.
- Recorded financial transactions and performed account reconciliations.
- Increased sales revenue through strategic product placement and enticing visual merchandising displays.
- Ensured accurate inventory management with routine audits, leading to improved stock availability for customers.
- Managed shelf inventory and customer-focused loss prevention strategies.
- Maximized store efficiency by regularly analyzing performance metrics and adjusting processes accordingly.
- Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.
- Reviewed financial reports and trend forecasts.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Receiving Manager
Costco Wholesale
Baton Rouge, Louisiana
06.2021 - 01.2022
- Manages the daily shipping and receiving of all merchandise and supplies; forwarding all pertinent information regarding discrepancies, late or un-received loads to upper management
- Oversees, creates, and facilitates the programs of the Maintenance Department.
- Unloaded, sorted and stored incoming merchandise.
- Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
- Managed shipping and receiving team, overseeing training, schedules and work assignments.
- Trained and supervised staff in the accurate processing of inbound shipments, ensuring timely delivery to sales floor.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Conducted regular audits of warehouse inventory, ensuring accuracy and accountability within the team.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Developed strong relationships with vendors, resulting in better communication and reduced shipping errors.
- Streamlined receiving processes by implementing efficient inventory management systems.
- Coordinated logistics operations including scheduling truck deliveries and managing dock appointments efficiently.
- Gathered and processed merchandise returns.
- Enhanced warehouse organization for smoother operations and improved productivity.
- Collaborated with other department managers to develop cross-functional strategies for maximizing store performance.
- Analyzed data trends to forecast inventory needs accurately, preventing stockouts or overstock situations.
- Maintained accurate computer records of materials weights, bill amounts, and identified variances.
- Implemented safety protocols to minimize workplace injuries and maintain a safe working environment for all employees.
- Established clear expectations and performance metrics for employees, promoting accountability within the department.
- Reduced product damage by establishing thorough inspection procedures during the receiving process.
- Led team meetings focused on continuous improvement initiatives, fostering a culture of collaboration and excellence among staff members.
- Pulled, verified, and packaged items for shipment.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Conducted research to address shipping errors and packaging mistakes.
- Created and enforced detailed organization processes to increase quality and service standards.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Collaborated with manufacturing and supply chain management.
Merchandising Manager
Costco Wholesale
Baton Rouge, Louisiana
11.2020 - 06.2021
- Oversee merchandising plans, implemented moves, and adjusted plans based on the Six Rights of Merchandising, sales, and regional focuses
- Teach and communicate with employees the standards of neat, clean, and straight.
- Trained and supervised merchandising team members in best practices, improving overall performance.
- Implemented innovative visual displays that captured attention and boosted sales significantly.
- Increased sales by developing and implementing successful merchandising strategies.
- Evaluated merchandise assortment regularly to ensure alignment with consumer preferences and demands.
- Collaborated with marketing department to develop effective advertising materials that showcased featured products attractively.
- Executed in-season pricing strategies, promotions, and markdowns to reach financial targets.
- Managed inventory levels effectively to minimize stock shortages and overstocks.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Established a culture of excellence within the merchandising team through coaching, mentoring, and goal setting.
- Managed seasonal transitions smoothly, minimizing disruptions while maintaining adequate stock levels.
- Established monthly goals and communicated performance expectations during team meetings to optimize sales.
- Analyzed performance metrics to make informed decisions regarding pricing strategies and markdowns.
- Optimized store layouts for maximum efficiency, enhancing the shopping experience for customers.
- Optimized store displays and appearance via strategic merchandising.
- Monitored stock levels and product sales to determine purchasing needs.
- Implemented loss prevention measures that reduced shrinkage rates significantly without compromising customer service quality or store aesthetics.
- Lead cross-functional teams in launch of promotional campaigns, driving increased revenue during key seasons.
- Analyzed trends and conducted research to determine seasonal merchandise direction.
- Boosted customer satisfaction by analyzing customer data and optimizing product placement.
- Created detailed sales reports to track progress against goals, identifying areas for improvement regularly.
- Organized meetings for 20-200 staff members to discuss upcoming promotions, key strategies, and tasks.
- Improved gross margin by carefully selecting high-quality merchandise at competitive prices from reputable suppliers.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Maintained updated product knowledge to successfully educate and advise customers.
- Interacted with customers to obtain feedback and drive satisfaction.
- Coordinated and directed buying team, enforcing compliance with company standards.
- Completed monthly profit and loss performance reports.
Front End Manager
Costco Wholesale
Baton Rouge, Louisiana
09.2019 - 11.2020
- Managed two Assistant Front End Managers, 7+ Front End Supervisors, a team of cashiers, cashier assistants, and Member Service employees
- Boosted team morale by creating a fun and competitive atmosphere during department focuses.
- Tracked employees, supervisors, and junior managers productivity and performance.
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in 10+ checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Maintained strong customer relations and effective customer service standards.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
- Reduced wait times for customers by optimizing staff scheduling and improving employee productivity.
- Enhanced customer satisfaction by streamlining front-end operations and implementing efficient check-out procedures.
- Evaluated employee performance and made recommendations for improvements.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached employees through day-to-day work and complex problems.
- Set high-performance expectations for employees during daily huddles, emphasizing the importance of teamwork towards achieving shared goals.
- Monitored adherence to safety protocols within the front-end area, ensuring compliance with company policies as well as local regulations.
- Collaborated with other department managers to develop cross-functional initiatives, fostering a cohesive store environment.
- Established strong partnerships with store management team, working closely to plan and execute seasonal promotions that exceeded sales targets.
- Boosted employee morale and reduced turnover by cultivating a positive work environment and providing regular feedback and recognition.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Worked with security staff and law enforcement on shoplifting and vandalism response.
- Created, prepared, and delivered reports to various departments.
- Recorded financial transactions and performed account reconciliations.
- Increased sales revenue through strategic product placement and enticing visual merchandising displays.
- Ensured accurate inventory management with routine audits, leading to improved stock availability for customers.
- Managed shelf inventory and customer-focused loss prevention strategies.
- Maximized store efficiency by regularly analyzing performance metrics and adjusting processes accordingly.
- Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.
- Reviewed financial reports and trend forecasts.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Receiving Manager
Costco Wholesale
Baton Rouge, Louisiana
10.2016 - 09.2019
- Manages the daily shipping and receiving of all merchandise and supplies; forwarding all pertinent information regarding discrepancies, late or un-received loads to upper management.
- Oversees, creates, and facilitates the programs of the Maintenance Department.
- Unloaded, sorted and stored incoming merchandise.
- Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
- Managed shipping and receiving team, overseeing training, schedules and work assignments.
- Trained and supervised staff in the accurate processing of inbound shipments, ensuring timely delivery to sales floor.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Conducted regular audits of warehouse inventory, ensuring accuracy and accountability within the team.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Developed strong relationships with vendors, resulting in better communication and reduced shipping errors.
- Streamlined receiving processes by implementing efficient inventory management systems.
- Coordinated logistics operations including scheduling truck deliveries and managing dock appointments efficiently.
- Gathered and processed merchandise returns.
- Enhanced warehouse organization for smoother operations and improved productivity.
- Collaborated with other department managers to develop cross-functional strategies for maximizing store performance.
- Analyzed data trends to forecast inventory needs accurately, preventing stockouts or overstock situations.
- Maintained accurate computer records of materials weights, bill amounts, and identified variances.
- Implemented safety protocols to minimize workplace injuries and maintain a safe working environment for all employees.
- Established clear expectations and performance metrics for employees, promoting accountability within the department.
- Reduced product damage by establishing thorough inspection procedures during the receiving process.
- Led team meetings focused on continuous improvement initiatives, fostering a culture of collaboration and excellence among staff members.
- Pulled, verified, and packaged items for shipment.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Conducted research to address shipping errors and packaging mistakes.
- Created and enforced detailed organization processes to increase quality and service standards.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Collaborated with manufacturing and supply chain management.
Administrative Manager
Costco Wholesale
Baton Rouge, Louisiana
08.2015 - 10.2016
- Audited the daily and weekly reports of administrative employees
- Reviewed, oversaw, and monitored the budget, payroll, schedules, and safety training for all departments.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Managed complex calendars, coordinating meetings and appointments to maximize executive availability and effectiveness.
- Improved office efficiency by implementing streamlined administrative processes and procedures.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
- Coordinated customer, vendor and stakeholder relations for smooth communication flows.
- Enhanced team productivity by providing ongoing professional development opportunities and regular performance feedback.
- Met department budgets by monitoring and reporting on office expenses.
- Assisted in the development of strategic plans to achieve company objectives while maintaining a focus on excellent customer service delivery.
- Maximized organizational effectiveness by conducting regular audits of company policies and procedures, recommending necessary improvements as needed.
- Reviewed workflow processes regularly using key performance metrics to identify areas of improvement, implementing necessary changes to achieve optimal results.
- Spearheaded complex projects from inception through completion while adhering to strict deadlines without compromising quality or integrity.
- Coordinated annual compliance audits, ensuring all administrative processes met regulatory requirements and standards.
- Negotiated with vendors to reduce office supply costs, thereby saving on operational expenses.
- Enhanced interdepartmental collaboration, facilitating regular coordination meetings to align department goals.
- Conducted regular performance reviews to identify areas for improvement and develop action plans for administrative staff.
- Oversaw budget management for administrative functions, ensuring all expenditures remained within allocated funds.
- Streamlined travel arrangements for executives, optimizing itineraries and reducing travel expenses.
- Coordinated with IT department to upgrade software, resulting in improved data security and system performance.
- Created reports, presentations and other materials for executive staff.
- Completed bi-weekly payroll for 200+ employees.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Built and managed processes for tracking and monitoring department performance.
- Implemented project management techniques to overcome obstacles and increase team productivity.
Food Court Manager
Costco Wholesale
Modesto, California
07.2013 - 08.2015
- Oversaw the daily operations of the Food Court employees and ensured policy and procedure was implemented and followed to uphold safety and security for our members.
- Enhanced customer satisfaction by implementing efficient food court management strategies and maintaining high service standards.
- Enhanced overall customer experience by addressing complaints in a timely manner, providing personalized solutions to resolve issues and ensure repeat patronage.
- Increased overall revenue with effective marketing initiatives and promotional activities to attract more customers.
- Negotiated contracts with suppliers to secure competitive pricing on high-quality products for maximum cost savings in the long run.
- Facilitated smooth communication between vendors, maintenance teams, and administration, ensuring prompt resolution of any arising issues.
- Maintained compliance with health and safety regulations through regular inspections and employee training sessions on safe food handling practices.
- Scheduled staff shifts efficiently, minimizing labor costs without compromising on service quality or employee satisfaction.
- Streamlined operations for increased efficiency by regularly monitoring staff performance and providing constructive feedback.
- Established a positive work environment, fostering teamwork among employees to ensure seamless service delivery.
- Generated increased foot traffic by organizing special events such as themed weeks or holiday promotions that showcased the variety of culinary offerings available at the food court.
- Oversaw daily cash management functions, including reconciling sales reports, managing petty cash, and preparing accurate financial statements for upper management review.
- Managed inventory levels effectively to minimize waste while maintaining adequate stock levels for uninterrupted service delivery.
- Ensured proper maintenance of food court facilities through proactive issue identification and timely repairs or upgrades as necessary.
- Carefully interviewed, selected, trained, and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
- Reconciled cash and credit card transactions to maintain accurate records.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Education
Associate - English Language And Literature
California State University - Stanislaus
Turlock, CASkills
- Problem Solving Skills
- Passionate Team Motivator
- Organizational and Multitasking Skills
- Detail Oriented
- Administrative
- Results Driven
- Member Service
- Verbal and Written Communication
- Customer Service
- Performance Improvements
- Fraud prevention
- Operations Management
- Accident response
- Listening Skills
- Business Administration
- Staff Management
- Strategic Planning
- Schedule Management
- Project Management
- Conflict Management
- Financial Reporting
- Effective Planning
- Financial Management
- Shrinkage Control
- Seasonal Planning
- Time Management
- Opening and closing procedures
- Sales Coaching and Planning
- Reports and Budget Management
Timeline
Front End Manager
Costco Wholesale
01.2024 - 04.2024
Assistant General Manager
Costco Wholesale
12.2022 - 01.2024
Fresh Manager
Costco Wholesale
10.2022 - 12.2022
Front End Manager
Costco Wholesale
01.2022 - 10.2022
Receiving Manager
Costco Wholesale
06.2021 - 01.2022
Merchandising Manager
Costco Wholesale
11.2020 - 06.2021
Front End Manager
Costco Wholesale
09.2019 - 11.2020
Receiving Manager
Costco Wholesale
10.2016 - 09.2019
Administrative Manager
Costco Wholesale
08.2015 - 10.2016
Food Court Manager
Costco Wholesale
07.2013 - 08.2015
Associate - English Language And Literature
California State University - Stanislaus