Selena Johnson
New York,USA
Summary
Adaptable server skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Quality-driven expert with extensive knowledge of hospitality etiquette, food preparation and superior customer service. Courteous and reliable team member proficient in FOH and BOH operations.
Overview
12
12
years of professional experience
Work History
Waitress Supervisor
Lil Rubys West Village
New York, New York
05.2024 - Current
- Resolved customer complaints in a timely manner with professionalism.
- Monitored cash register operations during shifts for accuracy of transactions.
- Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.
Waitress
Serafina Fabulous Pizza
New York, USA
05.2021 - 09.2024
- Served in intimate setting with focus on handcrafted menu and ambiance.
- Efficient in time management, attention to detail, and utmost customer satisfaction.
Waitress
Vandal- Tao Group
New York, USA
08.2019 - 03.2020
- Increased sales through effective upselling.
- Served in high volume dinner services and catered events – covers of 700+ and private dinner parties.
- Experienced in serving and accommodating affluent/A list clientele.
Personal Assistant
Team Stacking LLC
New York, USA
04.2019 - 03.2020
- Designed and maintained complete social media platforms and personal website for brand.
- Organized personal and professional calendars, including reminders for upcoming meetings and new product deliveries.
- Used Endicia to label and charge customers for delivery of their purchased goods.
- Shipped over 150+ units a week from the brands website and live auctions.
Waitress
Buca Di Beppo
New York, USA
08.2017 - 07.2019
- Increased customer returns by offering coupons and discounted items on future purchases.
- Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties and various touring companies.
- Served private functions and banquet dinners to accommodate groups of up to 200+; including business dinners, sales presentations, school trips, weddings and charity events.
Organic Farmer
Ryder Farm Organic
Brewster, USA
05.2017 - 08.2017
- Handled all delegated tasks, including transplanting an array of plants, laying and pinning specific fabrics for drastic weed receding, de-weeding and fertilizing crops so they can grow in optimal settings.
- Cultivated and tended to a wide variety of vegetable crops, herbs, and wildflowers by implementing irrigation systems and using a drip system.
- Assembling and manning multiple farm stands in Brewster and in NYC (Union Square Farmers Market).
Night Manager
Papa Murphy's Pizza
Portland, USA
02.2013 - 12.2013
- Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
- Assigned duties to other staff members to delegate tasks evenly.
- Handled all delegated tasks, including opening and closing the store, maintaining the stores cleanliness and presentation, training new employees and checking uniforms/work tools so the team is working promptly and effectively.
- Learned counting inventory and handling/counting store money to support store needs.
Education
Some College -
Mt. Hood Community College
Gresham, OR01.2016
Nursing Program -
Portland State University
Portland, OR01.2015
High School Diploma -
Parkrose High School
Portland, OR01.2014
References
- Mike McDurmon, General Manager Vandal/Serafina, 856-357-7448
- Alexis- Michael Diaz, General Manager Serafina, 203-521-6504
- Sean Strauss, Assistant Manager Vandal/Serafina, 973-789-4043
- Thomas Haines, Team Stacking LLC, 717-587-1077
Timeline
Waitress Supervisor
Lil Rubys West Village
05.2024 - Current
Waitress
Serafina Fabulous Pizza
05.2021 - 09.2024
Waitress
Vandal- Tao Group
08.2019 - 03.2020
Personal Assistant
Team Stacking LLC
04.2019 - 03.2020
Waitress
Buca Di Beppo
08.2017 - 07.2019
Organic Farmer
Ryder Farm Organic
05.2017 - 08.2017
Night Manager
Papa Murphy's Pizza
02.2013 - 12.2013
Some College -
Mt. Hood Community College
Nursing Program -
Portland State University
High School Diploma -
Parkrose High School