Summary
Overview
Work History
Education
Skills
Military Service
Timeline
Generic

Selena Justice

Monroe,GA

Summary

Enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

20
20
years of professional experience

Work History

Server

Longhorn Steakhouse
02.2020 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Head Server

Burnt Pine Plantation
09.2019 - 01.2020
  • Responsible for polishing silverware and setting tables for lunch every day
  • Make sure that all of the condiments are full and ready for guests to enjoy their meal
  • As guests are eating their meals, attend to their needs and make sure everything that is needed for their meal is available.
  • At the end of lunch, I clear everything from the tables, wipe them down, replace anything that needs to be replaced, sweep the floor, and help the chef in the kitchen with washing dishes and putting them away
  • In the evening I am responsible for setting the tables for 5 course dinners and serving each course at dinner time
  • Polish silverware, wipe down the wine glasses, set the silverware for the meal, place the wine that will be served with dinner on the tables, and ensure that my chef has all of the plates that he will need for that evenings meal
  • Run each course for the meal as my chef plates it and clear the plates when everyone is finished
  • At the end of the evening, I clean up from the meal, reset everything for the next day, sweep and mop, help finish putting away whatever dishes are left and restock whatever needs to be restocked.

Front Office Assistant

MedExpress Urgent Care
01.2019 - 07.2019
  • Welcome MedExpress patients and visitors by greeting them in person, answering inquiries, and directing them through the registration process
  • Manage multiple phone lines, file patient records, communicate patient profiles to other doctors offices, scan documentation of all patient visit forms, and complete daily patient callbacks
  • Collect insurance information, verify patient demographics, process payments, post patient balances, and complete phone sheets
  • Discharge patients, assist office and clinical staff and close office.

Captioning Assistant

Hamilton Relay Telecommunications
07.2017 - 07.2018
  • Daily duties were to relay phone calls for the hearing impaired; transferred audio to typed communications; speed and accuracy rate of 185 words per minute; coach new employees during their training periods.

Server / Waiter

Hot Rods Diner
05.2015 - 05.2017
  • Prepare the restaurant for opening each morning
  • Responsible for consumable inventory and readiness of food service items
  • Serve customers and train new staff members in customer service.

Mail Clerk

U. S. Army Intelligence and Security Command
05.2008 - 04.2009
  • Prepare all categories of outgoing packages for United Parcel Service and Federal Express
  • Transport mail to and from the main Post Office and Intelligence Security Command building
  • Deliver Top Secret packages to the appropriate recipients and incoming mail to the various departments; processed all paperwork in a timely manner; reported any errors on delivery documents directly to supervisor.

Military Police Officer

U.S. Army
03.2004 - 06.2007
  • Enforced military laws per Uniform Code of Military Justice
  • Serve as directed by commander to patrol sensitive areas and allowed restricted area access for authorized personnel
  • Direct traffic during emergency and congested situations
  • Conduct field sobriety tests using portable equipment
  • Served as Platoon Armorer for weapons and tactical gear.

Education

High School Diploma -

Mount Zion High School
Stockbridge, GA

Skills

  • Customer Satisfaction
  • Organization
  • Guest service
  • Safe Food Handling
  • Complex Problem-Solving
  • Staff Training

Military Service

United States Army, SPC

Timeline

Server

Longhorn Steakhouse
02.2020 - Current

Head Server

Burnt Pine Plantation
09.2019 - 01.2020

Front Office Assistant

MedExpress Urgent Care
01.2019 - 07.2019

Captioning Assistant

Hamilton Relay Telecommunications
07.2017 - 07.2018

Server / Waiter

Hot Rods Diner
05.2015 - 05.2017

Mail Clerk

U. S. Army Intelligence and Security Command
05.2008 - 04.2009

Military Police Officer

U.S. Army
03.2004 - 06.2007

High School Diploma -

Mount Zion High School

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Selena Justice