Selena Lammy
Brooklyn,NY
Summary
At Simple Wireless, I excelled as a Phone Technician, leveraging my network configuration expertise and exceptional communication skills to surpass performance metrics. My approach to optimizing workflow and delivering high-quality repairs, guided by detailed protocols, significantly enhanced team knowledge and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Phone Technician
Simple Wireless
1825 Nostrand Ave
05.2020 - 11.2024
- Optimized workflow through clear communication with colleagues regarding pending jobs, facilitating smooth handovers between shifts.
- Delivered high-quality repairs by following detailed manufacturer guidelines and protocols closely.
- Consistently exceeded performance metrics as a result of accurate diagnoses and efficient repairs.
- Developed expertise in various phone models, improving overall knowledge base within the team.
- Good costumer service and great communication with costumers.
Education
East Brooklyn Community Highschool
9517 Kings Hwy Brooklyn, NY 1121206.2021
Skills
- Network configuration
- Warranty processing
- Accessory installation
- Remote assistance
- Great communication skills
- Hands on
Timeline
Phone Technician
Simple Wireless
05.2020 - 11.2024
East Brooklyn Community Highschool