Selena Lopez
Katy
Summary
Bilingual Customer Service Professional experienced in delivering exceptional service. Organized and motivated, utilized time management and organizational skills across diverse settings. Focused on contributing to company growth while enhancing professional abilities.
Overview
10
10
years of professional experience
Work History
Call Center Representative
Houston specialty Clinic
Houston
09.2024 - Current
- Handled incoming calls, addressing patient concerns with professionalism and empathy.
- Resolved customer issues and de-escalated calls, enhancing patient satisfaction.
- Provided fast, friendly, knowledgeable service for routine inquiries, fostering positive patient experiences.
- Schedule, reschedule, and confirm patient appointments while ensuring accuracy of patient demographics and insurance information.
- Assisted patients in scheduling appointments and managing inquiries efficiently.
- Accurately documented patient interactions in electronic medical records, ensuring compliance and continuity of care.
- Maintain HIPAA compliance and confidentiality of all patient information.
Admin
Texas Endovascular
Houston
10.2023 - 04.2024
- Schedule appointments for patients with healthcare providers.
- Schedule patients for procedures and surgeries.
- Answered incoming calls, providing professional and courteous support to enhance patient experience.
- Responded to emails, resolving patient inquiries and concerns promptly to ensure satisfaction.
- Maintained accurate records and documentation of all interactions to support effective patient care.
- Process patient payments and collect co-payments.
Patient Service Representative
WellMed
Houston
06.2020 - 05.2023
- Assisted patients with inquiries by actively listening to their needs and providing effective solutions.
- Managed high volume of inbound and outbound calls efficiently to ensure timely patient assistance.
- Directed calls to other departments, using good judgment to handle urgent matters.
- Coordinate work between two locations, and send refill requests to doctor or nurse.
Front desk receptionist
Spring Branch Community Health Center
Houston
04.2018 - 08.2018
- Greeted visitors and assisted with registration process, ensuring smooth check-in experience.
- Created new patient charts while maintaining confidentiality of sensitive information.
- Verify eligibility of patients' health care insurance, inform patients of costs for care being provided and collect fees if needed.
Receptionist
Harris County Corrections and Supervision Department
Houston
08.2016 - 04.2018
- Greeted and assisted defendants daily, ensuring a welcoming and organized environment.
- Directed incoming calls and clients to the correct department for assistance.
- Compiled information, reports, and programs to support case management and information flow.
- Checked for warrants and informed probation officers of new developments to maintain up-to-date case oversight.
- Demonstrated self-sufficiency by managing responsibilities without direct oversight.
- Able to plan work duties and prioritize within established parameters.
Education
High School Graduate -
Northbrook HIgh School
Houston, TXSkills
- Customer service
- Active listening ability
- Multitasking under pressure
- Time management
- Adaptability
- Incredibly detail-oriented
- Empathetic
- Strong work ethic
Custom
- Joann Aguirre, Adult Probation Technician, Harris County Corrections and Supervision Dept., (713) 953-8227
- Erika Garcia, Lead Medical Assistant, WellMed, (832) 298-5739
- Sonia Pedraza, Medical Assistant, Spring Branch Community Health Center, (281) 891-9465
Timeline
Call Center Representative
Houston specialty Clinic
09.2024 - Current
Admin
Texas Endovascular
10.2023 - 04.2024
Patient Service Representative
WellMed
06.2020 - 05.2023
Front desk receptionist
Spring Branch Community Health Center
04.2018 - 08.2018
Receptionist
Harris County Corrections and Supervision Department
08.2016 - 04.2018
High School Graduate -
Northbrook HIgh School