Selena Martinez
American Express
Phoenix,AZ
14
years of professional experience
Work History
Claims Specialist
3 Years 9 Months- Able to efficiently take high volume inbound calls
- Extensive experience in handling and resolving card members inquires in a timely and accurate manner
- Demonstrated ability to process claims quickly and accurately while adhering to all applicable regulations
- Proven track record of success in resolving complex card members issues and satisfactory resolutions
- Expertise in utilizing appropriate resources
- To ensure card members service excellence and satisfaction
- Experienced in providing accurate and detailed explanations of coverage and policy details to card members
- Skilled in developing effective relationship with card members to ensure customer retention and loyalty
Customer Service Associate/Sales
1 Year 4 Months- Achieved $50k in sales first month with a goal of $8k
- Awarded top sales associate
- Consistently demonstrated top performing sales results by exceeding sales goals
- Built and maintained client relationships
- Utilized upselling to increase transaction values ans support store sales objectives
- Delivered personal styling recommendations based on customer preferences
- Collaborated with team members to achieve sales targets, support daily operations and maintain an elevated customer experience
Customer Service Associate/Sales
6 Years 1 Month- Assessed customer merchandise and made purchasing decisions aligned with store inventory needs, pricing guidelines and target demographics
- Delivered personalized customer service while assisting shoppers with product recommendations, styling options, and purchasing decisions
- Applied strong product and brand knowledge to identify desirable merchandise, support sales performance, and enhance customer experience
- Balanced buying responsibilities with retail sales operations, demonstrating adaptability, time management and ability to prioritize multiple tasks in a fast paced environment
Claims Adjuster
1 Year- Preparing and processing claims reports
- Examining property damage and physical
- Negotiating payments with claimants
Sales Assosicate
1 Year 2 Months- Exceed sales goals
- Exceptional understanding of product value, recognized customer preferences and drives sale
- Built positive customer relationships through attentive service, effective communication and a welcoming in-store experience
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma
Skills
Leadership (4 years)
Sales (6 years)
Customer service (13 years)
Timeline
Claims Specialist
American Express
01.2023 - CurrentRead More
Customer Service Associate/Sales
Michael Kors
04.2018 - 08.2019Read More
Claims Adjuster
State Farm Insurance
07.2017 - 07.2018Read More
Sales Assosicate
Clothes Mentor
02.2016 - 04.2017Read More
Customer Service Associate/Sales
Uptown Cheapskate/Kid-to-Kid
01.2013 - 02.2019Read More
Paradise Valley
High School Diploma
Read More