Selena Mason

• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

• Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
• Supervised children's activities, maintaining happiness, safety and well-being.
• Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events.
• Maintained cleanliness standards throughout events to provide an inviting environment for guests while adhering to health codes.

• Cross-checked pick lists with packed items to guarantee consistent order fulfillment.
• Streamlined order picking process to meet strict dispatch deadlines effectively.
• Participated in continuous improvement initiatives to streamline workflows and optimize productivity levels.

• Made food meeting corporate timing.

• Enforced store safety and cleanliness standards, reducing hazards

• Processed cash, check and credit cards for customer purchases.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

• Provided excellent customer service by greeting customers and meeting quality expectations.
• Managed various stations including front counter and drive-thru.
• Processed customer orders efficiently.