Selena Maxon
Wyoming
Summary
Dynamic professional with extensive experience in law enforcement and customer service, notably as a Shift Supervisor at Wedgwood Christian Services. Proven ability in conflict resolution and relationship management, fostering teamwork and enhancing communication. Bilingual in Spanish, adept at training and developing staff to achieve organizational goals.
Overview
10
10
years of professional experience
3
3
Certifications
Work History
Shift Supervisor
Wedgwood Christian Services
Kentwood
07.2025 - 12.2025
- Facilitated effective communication between team members and management to enhance workflow.
- Provided individual and group support for youth in residential care settings.
- Developed and implemented engaging activities to foster social skills and teamwork.
- Documented daily observations to track progress and report findings to supervisors.
Resolutions Department Representatives
Guardsman
Grand Rapids
03.2024 - 06.2025
- Responded to customer inquiries about claim status via phone.
- Resolved customer claims efficiently.
- Contacted retailers to gather information required for resolving customer claims.
- Applied critical thinking to navigate demanding situations successfully.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
Police Patrol Officer
Grand Haven Public Safety
Grand Haven
02.2022 - 07.2022
- Responded to emergency and non-emergency calls for service.
- Investigated crimes, collected evidence, conducted interviews, wrote reports and made arrests as necessary.
- Provided first aid treatment at crime scenes when needed until medical personnel arrived.
- Enforced local ordinances related to noise control, parking violations and other misdemeanors.
Seasonal Community Police Officer
Grand Haven Department of Public Safety
Grand Haven
05.2021 - 09.2021
- Patrolled downtown and waterfront areas using ATV and foot.
- Participated in community outreach programs designed to build relationships between police and residents.
- Collaborated with local businesses to address crime prevention initiatives.
- Performed CPR and other rescue techniques on individuals in medical emergencies.
- Performed water rescue operations and administered emergency care as needed.
Police Officer
GRPD
Grand Rapids
05.2020 - 01.2021
- Executed city regulations and state legislation to maintain order.
- Investigated suspicious persons or activities to determine if criminal activity was present.
- Attended training sessions to maintain proficiency in law enforcement techniques.
- Responded to emergency calls for service and provided assistance as needed.
Recruiter & Trainer
Dialog Direct
Holland
09.2018 - 03.2020
- Sourced and selected candidates for inbound call center roles.
- Collaborated with hiring managers to understand position requirements.
- Sourced and screened potential candidates for open positions.
- Led training initiatives for various third-party campaigns.
- Designed comprehensive training programs to enhance employee performance.
Agent
New York Life Insurance Company
Holland
05.2017 - 05.2018
- Licensed agent authorized to sell insurance under New York Life Insurance Company in Michigan.
Coach
Dialog Direct
Holland
06.2016 - 05.2017
- Reported directly to the interim site director.
- Refined instructional content and managed Knowledge Base modifications.
- Collaborated with client during initial week of training for 10 agents.
- Collaborated with clients to consistently achieve quality targets, supported by trend reports.
- Collaborated with support departments to implement staffing strategies.
Education
Police Academy (15 Credits) - Criminal Justice
Grand Valley State University
Allendale, MI09.2020
Culinary Management - 43 Credits
Grand Rapids Community College
Grand Rapids, MISkills
- Bilingual in Spanish
- Relationship management
- Staff development
- Conflict resolution
- Communication skills
Certification
MCOLES, 51924
• Preliminary Breath Test Operator, 08/01/20
• Standardized Field Sobriety Testing Practitioner, 08/01/20
• Preliminary Breath Test Operator, 08/01/20
• Standardized Field Sobriety Testing Practitioner, 08/01/20
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Shift Supervisor
Wedgwood Christian Services
07.2025 - 12.2025
Resolutions Department Representatives
Guardsman
03.2024 - 06.2025
Police Patrol Officer
Grand Haven Public Safety
02.2022 - 07.2022
Seasonal Community Police Officer
Grand Haven Department of Public Safety
05.2021 - 09.2021
Police Officer
GRPD
05.2020 - 01.2021
Recruiter & Trainer
Dialog Direct
09.2018 - 03.2020
Agent
New York Life Insurance Company
05.2017 - 05.2018
Coach
Dialog Direct
06.2016 - 05.2017
Police Academy (15 Credits) - Criminal Justice
Grand Valley State University
Culinary Management - 43 Credits
Grand Rapids Community College