Selena Moreno Quindi
Palm Spring,USA
Summary
Motivated professional with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented, fast-paced, intense environment.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
ALPENHOF LODGE
Jackson Hole, USA
05.2024 - 09.2025
- Assisted with check-in and check-out procedures for guests.
- Answered phones, responded to inquiries, and took messages.
- Computed bills, collected payments, and made changes for guests.
- Optimized operational efficiency through the application of the Opera Management System.
Recreational Attendant
THE POLO CLUB OF BOCA RATON
Boca Raton, USA
10.2023 - 05.2024
- Assisted in preparing salads, appetizers, and setting up desserts to speed up food service.
- Responded to ad hoc cleaning duties at the end of the shift.
- Performed opening and closing duties, such as setting up the dining area and restocking supplies.
Guest Service Supervisor
DIAMOND CLUB
Guayaquil, Ecuador
07.2023 - 10.2023
- Supervised food and beverage service to maintain high-quality standards.
- Reported sales, passengers' statistics, F&B production inventory, and lounge supplies inventory.
- Quickly handled and resolved guest complaints, ensuring high satisfaction levels.
- Coordinated VIP guest arrivals and departures, ensuring personalized service and attention to special requests.
Property Owner's Association Assistant Trainee
THE POLO CLUB OF BOCA RATON
Boca Raton, USA
11.2021 - 11.2022
- Compiled and organized governance files.
- Managed assembly and mailing of communications for club members.
- Scheduled meetings and coordinated materials to be distributed to attendees.
- Monitored office supply stock levels and placed timely orders for replenishment.
Education
Bachelor Degree - Tourism and Hospitality
ESPOL
Guayaquil, Ecuador08.2019
Skills
- Reservation systems
- Front desk management
- Guest Services
- Oral and written communications
Languages
Spanish
Native/ Bilingual
Timeline
Front Desk Agent
ALPENHOF LODGE
05.2024 - 09.2025
Recreational Attendant
THE POLO CLUB OF BOCA RATON
10.2023 - 05.2024
Guest Service Supervisor
DIAMOND CLUB
07.2023 - 10.2023
Property Owner's Association Assistant Trainee
THE POLO CLUB OF BOCA RATON
11.2021 - 11.2022
Bachelor Degree - Tourism and Hospitality
ESPOL
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